MIS Executive

Roles and Responsibilities
• Develop and maintain daily, weekly and monthly operational analysis as it relates to

volume, efficiencies, cycle time, quality, and service
• Create and maintain daily operational scorecards to track and report on KPIs; assist in volume forecast and capacity planning as needed
• Provide support and maintenance to existing management information systems (MIS).
• Generate and distribute management reports in accurate and timely manner
• Develops MIS documentation to allow for smooth operations and easy system maintenance
• Perform data analysis for generating reports on periodic basis
• Provide strong reporting and analytical information support to management team
• Generate both periodic and ad hoc reports as needed
• Maintain thorough understanding of data and information resources

Requirements
• Bachelor’s degree in Business Administration, Finance, Accounting, Economics.
• Analytical experience required
• Strong ability to analyze raw data, draw conclusions, and develop actionable recommendations
• Ability to handle multiple projects simultaneously
• Ability to communicate with people of various technical and business backgrounds
• 1-3 years of experience in the BPO industry preferred Read more