Merchant Services-me Relationship Officer

Group Company: HDFC Bank Limited
• Designation: Merchant Services-ME Relationship Officer - Retail RO
• Office Location: Mahendru Patna (Branch)
• Position description:
Merchant Services-ME Relationship Officer - Retail RO
• Primary Responsibilities:

- Relationship Officer will be responsible for ensuring engagement & Visitation of all Retail portfolio merchants assigned.
- Relationship Officer will be responsible for portfolio enhancement entailing activation, win-back of volume share from competition
- maintaining complete volume share for both POS & UPI, upselling Soundbox / POS etc. & cross-sell.
- Retail Relationship Officer must ensure EMI enablement and activation in all Merchants into EMI business segments like electronics, mobile etc.
- To achieve Merchant Acquiring product & Cross-sell targets as Defined by management month on month.
- To source Merchant Acquiring products (POS, Soundbox, SmartHub etc.) from the portfolio
- Basis expansions by the existing merchants (New outlet/New business line), self-employed segments, existing customer leads.
- To create an additional income line & eventually make the merchants more profitable to business, Relationship Officer must ensure increased cross-sell penetration inportfolio merchants basis benchmark
- Relationship Officer must ensure daily login to Sales Automation Software (Vymo/CRM) & ensure calling out to customers for cross-sell, Portfolio enhancement, Visit updates etc
- The Relationship Officer will be responsible for ensuring 100% leads & databases (CRM, Vymo) are actioned and updated within Turn Around Time.
- Relationship Officer must ensure all documents are checked in Originals, including KYC. Sign OSV after checking the originals only.
- Relationship Officer will ensure quality business sourcing as per defined norms & ensure all sales processes are adhered to.
• Additional Responsibilities:

- Cross Sell - CC, CASA, Asset, TPP etc.
• Educational qualifications preferred
- Category: Bachelor's Degree
- Field specialization: Commerce
- Academic score: Pass
- Institution tier: Any
• Required Certification/s:
NA
• Required Training/s:
Basic product and process training
• Required work experience
- Industry: Banking preferred - but not a constraint
- Role: Any
- Years of experience: 0 to 3
• Key Performance Indicators:
Sales Profile
• Required Competencies:
Flair for sales and go getter attitude, Good Communication skills, tech savvy
• Required Knowledge:
• Required Skills:
Good communication and interpersonal skills, Time management, disciplined sales approach
• Required abilities
- Physical: Sales call and field visits.
• Specific requirements
- Travel: Local travel for customer meetings
- Vehicle: Preferred(At least two wheeler)
- Work Permit: NA
• Other details
- Pay Rate: As per industry norms and labour laws
- Contract Types: Permanent
- Time Constraints: None
- Compliance Related: As per Bank's laid down policies
- Union Affiliation: NA