Member Service Officer

Retail Banking
Small team environment
Busy and varied role

Your Organisation

Come and join a collaborative and supportive team that works with purpose to empower its members to be confident about their financial future.

Our Bank is member focussed, and values driven. As one of Australia’s leading mutually owned banks with over 60,000 members and assets in excess of $3.6 billion, we have the capacity and capability to continue to invest in new products and services for the benefit of our members and the industries and communities in which we operate.

Your Opportunity

Our Bathurst Service Centre currently has an excellent career opportunity for a full time Member Service Officer. The position will see you assisting our walk-in customers and those who interact with us through our contact centre via phone and online channels.

You'll be joining a small team who are focussed on providing our customers with a consistently professional and friendly service experience. The key aspects of your new role include:

Delivering efficient and professional service to our members through Service Centre and Contact Centre channels
Assisting with enquiries and providing information relating to all product and service offerings including deposit accounts, home loans, credit cards, general insurance, personal loans and wealth management
Creating opportunities to provide a total solution for our members’ financial needs
Efficiently processing member transactions
Associated administrative tasks including maintaining accurate and timely records in various systems
Your Profile

You are a collaborative service professional who is:

a consistent advocate of our brand
results oriented with the capacity to identify and convert new business opportunities
well-organised and able to prioritise effectively
proactive and able to work well independently when required
able to communicate confidently with a broad customer group (face-to-face and over the phone)
Tier II Accredited (desirable)
We’ve built a values-based team and nurture a culture where our members are at the forefront of what we do. As a member of the Diversity Council of Australia, we recognise the benefits that diversity brings to our organisation. We strive toward a collaborative culture which capitalises on the diverse skills, backgrounds and experiences of our employees.

To express your interest in this position, please click on the appropriate link below.

You must be a permanent resident or Australian citizen to be considered for this position. Only shortlisted candidates who meet the above criteria will be contacted. Read more