BPO Supervisor

• Accomplishes department objectives by supervising staff and organizing and monitoring work processes.
• Helping the team understand performance targets and goals. Making sure employees that report to you meet performance expectations.
• Conducts training, Implements and enforces systems, policies, and procedures. Preparation of SOPs/Process transitions and get signoff.
• Provides quality service by enforcing quality and customer service standards.
• Identify and resolve both regular and non-routine problems, contributes to team effort by accomplishing related results as needed.
• Should have the capacity in addressing the concerns and individuality of your team members. The ability to productively handle grievances can be a real asset in this occupation.
• Coordinating job rotation and cross-training
• Sharing company updates and new objectives with team members.
• Assisting in resolving emergencies, such as a quality or customer problem that might be escalated to the team... Read more