Verified Job
Accounting - Finance
Manager Lender Coaching - Retail Banking Services, Sydney
Accounting - Finance
#708981
Remote / WFH
Job Description
Full job description
About the Business
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. Our goal is to grow proprietary lending faster than system as well as increase the share of proprietary lending within CBA. We achieve this by building a workforce & adopting a complete home buying professional, optimizing salesforce in market and customer relationship lending.
The Opportunity
As an experienced Senior coach, the focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes. You will work closely with the Home Buying Academy coaches to enhance knowledge of CBA products, processes and systems. More specifically, you will be required to:
Facilitate coaching and ongoing training for lenders and their managers to enhance knowledge of products, processes and systems
Improve lender capability, performance and the corresponding improvements to performance on deal structure, error rates and compliance
Adheres to approved training and development programmes, to maintain compliant and uniform standards
Provide input to training delivery methods, material and content
Stay abreast of business changes and new CBA products, processes and systems
Embed and deliver training delivery actions resulting from new projects and business initiatives
Be responsible for ongoing accreditation of our Network Lending Staff
Monitor on-line learning progress ensuring successful completion
Coach lending staff to ensuring business outcomes are achieved
Coach/advise Line Managers on managing the sales pipeline to ensure the effective use of resources, effective actioning of leads and strategies to optimise lending outcomes
Build relationships, contributing ideas and developing strategies with others to optimise lending opportunities for the customer and the Bank
Assist Line Manager to ensure that team members comply with the Bank policies and procedures
We’re looking for people with:
Demonstrated experience in the home lending environment
Experience and commitment to driving excellence and quality outcomes in the lending environment
Advanced knowledge of CBA home loan processes and systems
Exceptional planning and time management skills
Demonstrated Leadership experience
Demonstrated Coaching experience
Sound knowledge of the Group's sales and service methodology and processes
Your Development?
This role will give you the opportunity to understand the Retail Bank’s Lending Channels from a unique perspective. It will provide fantastic insight and potential exposure into a number of other areas and roles within the RBS community including Risk and Analytics, Product, a variety of sales channels and roles, etc. You will gain experience and development in effective coaching, communication, coordination, prioritisation and influencing skills which can be used in other roles or other product areas in future. Whether you wish to move up the organisation or across, this role will provide various options for your career path.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 22/04/2026
About the Business
Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. Our goal is to grow proprietary lending faster than system as well as increase the share of proprietary lending within CBA. We achieve this by building a workforce & adopting a complete home buying professional, optimizing salesforce in market and customer relationship lending.
The Opportunity
As an experienced Senior coach, the focus of your role will be to support RBS management by coaching and training lenders to achieve outstanding customer and sales outcomes through improvements in lender capability.
You will also need to ensure that lenders and Managers understand the compliance requirements and you will support them to be accountable for high quality lending outcomes. You will work closely with the Home Buying Academy coaches to enhance knowledge of CBA products, processes and systems. More specifically, you will be required to:
Facilitate coaching and ongoing training for lenders and their managers to enhance knowledge of products, processes and systems
Improve lender capability, performance and the corresponding improvements to performance on deal structure, error rates and compliance
Adheres to approved training and development programmes, to maintain compliant and uniform standards
Provide input to training delivery methods, material and content
Stay abreast of business changes and new CBA products, processes and systems
Embed and deliver training delivery actions resulting from new projects and business initiatives
Be responsible for ongoing accreditation of our Network Lending Staff
Monitor on-line learning progress ensuring successful completion
Coach lending staff to ensuring business outcomes are achieved
Coach/advise Line Managers on managing the sales pipeline to ensure the effective use of resources, effective actioning of leads and strategies to optimise lending outcomes
Build relationships, contributing ideas and developing strategies with others to optimise lending opportunities for the customer and the Bank
Assist Line Manager to ensure that team members comply with the Bank policies and procedures
We’re looking for people with:
Demonstrated experience in the home lending environment
Experience and commitment to driving excellence and quality outcomes in the lending environment
Advanced knowledge of CBA home loan processes and systems
Exceptional planning and time management skills
Demonstrated Leadership experience
Demonstrated Coaching experience
Sound knowledge of the Group's sales and service methodology and processes
Your Development?
This role will give you the opportunity to understand the Retail Bank’s Lending Channels from a unique perspective. It will provide fantastic insight and potential exposure into a number of other areas and roles within the RBS community including Risk and Analytics, Product, a variety of sales channels and roles, etc. You will gain experience and development in effective coaching, communication, coordination, prioritisation and influencing skills which can be used in other roles or other product areas in future. Whether you wish to move up the organisation or across, this role will provide various options for your career path.
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.
Advertising End Date: 22/04/2026
