Manager, Knowledge Management

Location
Greater Toronto Area, ON•Hybrid work
 
Full job description
Job Description:
Grade: P7
Division: IGM-COD
Referral Level: Level 1
Location: Toronto

IGM Financial Inc. is one of Canada's leading diversified wealth and asset management companies with approximately $271 billion in total assets under management. The company provides a broad range of financial planning and investment management services to help more than two million Canadians meet their financial goals. Its activities are carried out principally through IG Wealth Management and Mackenzie Investments.

Under IGM Financial’s unique business model based on leading brands and multi-channel distribution strategy is Mackenzie Investments, founded in 1967. Mackenzie Investments is a holistic asset-management partner for thousands of Canadian financial advisors and the investors they support.

At Mackenzie Investments You Can Build Your Career with Confidence.

We have a vision and a strategy that will challenge the way business in this industry is done and help Canadians be successful in the ways that mean the most to them. As part of our team, you will do some of your best work, develop some of your most valuable skills and give back in ways that make a difference in the lives of Canadians. We are proud to be recognized as one of Canada’s Top Employers by Mediacorp Canada Inc. for empowering our employees with the tools to thrive, while also providing resources to ensure physical and mental wellness were put front and centre.

Join an unstoppable team that is embedded in continuous learning, understanding, and knowledge sharing. You will thrive in our supportive environment where you can indulge your curiosity to learn, while receiving the feedback you need to refine your skills and abilities. We are dedicated to offering a hybrid work environment when applicable.

Mackenzie Investments is a diverse workplace committed to doing business inclusively - this starts with having a representative workforce! We encourage applications from all qualified candidates that represent the diversity present across Canada – including racialized persons, women, Indigenous persons, persons with disabilities, 2SLGBTQIA+ community, gender diverse and neurodiverse individuals, as well as all who may contribute to the further diversification of ideas.


Department Overview:
As part of Operations Support Services within Enterprise Operations Enablement, the Knowledge Management (KM) team serves as a Center of Excellence (COE) for content management. It supports IGM Operations and collaborates with other divisions to establish best practices and governance frameworks for knowledge and content management.

The KM domain is becoming increasingly sophisticated, driven by the evolving capabilities of AI and the advancement of content management systems. These technologies are integrated across all phases of content governance - including curation, editing, approval and monitoring, enhancing functionality and strategy.

Position Overview:
This position is instrumental in aligning knowledge management practices with business priorities and operational strategies. The role is ideal for a solution-oriented professional with deep expertise in Knowledge Management and a strong technical acumen.

It involves day-to-day support of content governance, continuous improvement of content management systems (Sierra), and the development of processes that enhance operational efficiency and employee enablement.
Responsibilities:

Content Curation and Editing - Provide guidance to IGM Operations in curating content to ensure alignment of quality standards. Leverages data and analytics to assess content performance and recommend improvements to increase user engagement. Conduct quality assurance reviews to ensure content meets established standards.
Management of Content Management System (CMS) - Responsible for the management and maintenance of the CMS platform. Advise on and implement best practices in information architecture, taxonomy development and user permissions. Offer guidance and direction to content stakeholders to ensure consistent and effective use of the CMS.
Trends and Technologies – Stays informed on trends and technologies in knowledge and content management. Ensures alignment with industry best practices and divisional goals to enhance the user experience.
Stakeholder Engagement and Strategic Content Planning - Establish strong relationships with content stakeholders to ensure KM content strategies are aligned with business priorities. Provide KM consulting, offering tailored advice and actionable recommendations to business partners. Represent the KM function as a SME on cross-department working groups and projects.
Collaboration Facilitation - Facilitate communities of practice to uncover business needs and opportunities. Deliver training sessions on content management tools, and best practices. Translate KM concepts into clear, actionable guidance that resonates with diverse stakeholder groups.
Qualifications:

Bachelor’s degree in Information Technology, Technical Communication, Knowledge Management or related field
Minimum of 5 years of experience in content editing, creation, technical writing or content strategy
Proven project management skills, with the ability to manage multiple projects within tight deadlines
Advanced proficiency in Content Management Systems, such as SharePoint, Confluence, or Adobe Experience Manager, including workflow and publishing processes
Functional knowledge of HTML and web publishing standards
Ability to analyze content performance using tools such as Adobe Analytics
Exceptional command of the English language, with strong writing, and copy-editing skills
Excellent verbal and facilitation skills, with the ability to translate complex information into clear, user-friendly concepts
Strong problem- solving skills, with a demonstrated ability to work effectively with diverse stakeholders
Bilingual (English/French) preferred but not required
Please visit our career page by clicking on the following link: https://www.mackenzieinvestments.com/en/careers

We thank all applicants for their interest in Mackenzie Investments; however, only those candidates selected for an interview will be contacted.

Mackenzie Investments is an accessible employer committed to providing a barrier free recruitment experience. If you require an accommodation or this information in an alternate format at any stage of the recruitment process, please reach out to the Talent Acquisition team who will work with you to meet your needs.

Please apply by August 12, 2025.


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