Manager Credit Cards Portfolio

About Standard Chartered We are a leading international bank focused on helping people and companies prosper across Asia, Africa and the Middle East. To us, good performance is about much more than turning a profit. It's about showing how you embody our valued behaviours - do the right thing, better together and never settle - as well as our brand promise, Here for good. We're committed to promoting equality in the workplace and creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation. This in turn helps us to provide better support to our broad client base. The Role Responsibilities Business Performance: Achieve the monthly business targets for within limit loan on card, outside limit loan on card and balance transfer products Stakeholder and Channel Management: Work withfollowing stakeholders to drive business goals Inbound teams Outbound teams Digital Banking Marketing Marketing Campaigns: Liaise with Marketing and Digital Banking teams to ensure regular marketing and promotion of portfolio products Digital Channel Management: Closely monitor business volumes through digital channels, and manage initiatives for betterment of customer experience & technical fixes, where required Service Management: Interface closely with the Service Quality unit and support units to ensure effective handling and resolution of customer issues pertaining to portfolio offerings. Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error & Potential Inappropriate Sales (PIS) on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines Our Ideal Candidate Substantial experience in the banking industry, including demonstrated success in a similar role in cards Must possess sharp business acumen (including ability to assess risk and appropriate levels of return), excellent interpersonal skills and multi-cultural awareness and sensitivity. Ability to understand and derive insights from data Apply now to join the Bank for those with big career ambitions. To view information on our benefits including our flexible working please visit our . We welcome conversations on flexible working