Level 2 Technology Service Analyst Consumer Finance

Private Bank Germany Service Operations - provides 2nd Level Application Support for business applications used in branches, by mobile sales or via internet

The department is responsible for the stability of the applications

Incident Management and Problem Management are the main processes that account for the required stability

In-depth application knowledge and understanding of the business processes that the applications support are our main assets.

The Service Management Analyst acts as a hands-on technician executing several tasks in relation to the required services within the Service Management environment

The Service Management Analyst role supports the respective functional teams and provides expertise and assistance to ensure effective services are provided by Service Management.

The main tasks of the Service Management Analyst are:

Monitoring and tracking activities, analyzing issues, supporting the resolution of issues and conflicts and preparing reports and meetings

The Service Management Analyst has knowledge of and experience in all relevant tools used in the Service Management environment.

What we’ll offer you

As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under child care assistance benefit (gender neutral)
• Flexible working arrangements
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs

and above