Verified Job
Retail / Counter Sales
Key Client Manager
Retail / Counter Sales
#381221
Remote / WFH
Job Description
Specialist
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
Responsible for selling the company’s products or services to and maintaining relationships with existing accounts & new prospects
What You'll Be Doing
Job Description A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.ResponsibilitiesClient ownership and relationship builder Take primary responsibility for the client and act as internal client owner within assigned accounts Manage and grow relationships to drive expansion and renewals across all solutions and services Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership Lead the business conversations at C-level Become the reliable point of contact to further strengthen relationships Client and industry expert Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends Collect and analyze data to learn more about the client and the industry in which they operate Owning the sales process Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders Maintain a pipeline of leads on Salesforce.com Deal structuring Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities. Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals. Lead business negotiations for contracts ensuring deals are risk-free and profitable Client retention and expansion Minimize churn and maximize retention in assigned accounts Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams Actively search for expansion opportunities Knowledge, Skills, and Attributes Required Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on Client-centricity coupled with problem-solving Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas Quick learner to understand any new solutions that are ready to take to market Customer value management and understanding profitability and ratios of clients A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given. Required Experience You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts. Proof of structuring large, multi-year profitable contracts Demonstrate the ability to build strong relationships with clients across all levels Strong experience in networking with senior internal and external people in the specialist area of expertise Experience in managing the entire sales process, contracting process, and legal implications of a deal Required Qualifications and Certifications A post-graduate type degree such as an MBA or similar would be advantageous. #ownyourfuture
What would make you a good fit for this role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
We are proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, ****** orientation, gender reassignment, veteran status, or other protected category
Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?
If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees. You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies – who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work – whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.
You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success. You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams. Great work. Great opportunities.
Want to be part of our team?
Responsible for selling the company’s products or services to and maintaining relationships with existing accounts & new prospects
What You'll Be Doing
Job Description A Client Manager is a quota-bearing sales persona and the primary purpose of the role is to take full ownership of named client accounts, retain these clients and find new business. The Client Manager is assigned a range of development and maintenance accounts and held accountable for the performance achievement of those accounts in terms of revenue retention, profitability management, and growth.The Client Manager will work directly with clients at a variety of levels as well as internal sales teams such as Sales Specialists and pre-sales architects and post the sale; the delivery teams. They ‘champion’ the delivery teams’ understanding of the client’s solution requirements, and initiate improvement programs ensuring that the client remains committed to our solutions which leads to more sales opportunities.Building and developing excellent stakeholder relationships with new and existing clients, fully understanding the client and the industry in which they operate will be a core focus of this role. A substantial amount of time will be spent on client engagement and engaged selling, but also liaising with internal teams to make sure the client’s needs are attended to.ResponsibilitiesClient ownership and relationship builder Take primary responsibility for the client and act as internal client owner within assigned accounts Manage and grow relationships to drive expansion and renewals across all solutions and services Responsible for client solution penetration and education, account monitoring and portfolio reporting, and issue resolution ownership Lead the business conversations at C-level Become the reliable point of contact to further strengthen relationships Client and industry expert Gain insights into client’s most urgent business problems or business opportunities while linking how our solutions and services offerings can add client business value Maintain a high level of the relevant industry, product, and service knowledge to have meaningful conversations and generally stay ahead of trends Collect and analyze data to learn more about the client and the industry in which they operate Owning the sales process Collaboratively work with extended sales teams, especially Sales Specialists, pre-sales architects, and commercial architects to successfully position the solution and/or service and see the opportunity through to closure Partner with internal teams to ensure the scope of work and proposals are tracked, managed, and delivered on time Work closely with other in territory counterparts and matrix teams to achieve the shared goal of growth; yet are held accountable for own targets Use NTT Ltd.’s sales methodologies and tools such as target plans, opportunity plans and account plans to support the sales process and data-driven insights Develop and implement an opportunity plan, to provide regular check-ins with the primary point of contact and have an established process for getting buy-in from all stakeholders Maintain a pipeline of leads on Salesforce.com Deal structuring Create comprehensive client business plans and engage in complex deal negotiation to build a stable, growing pipeline of current and future business opportunities. Engage in complex deal structuring and negotiation efforts designed to protect existing business and win new deals. Lead business negotiations for contracts ensuring deals are risk-free and profitable Client retention and expansion Minimize churn and maximize retention in assigned accounts Land, adopt, expand, renew – Identify client business needs with a view to help shape solution development by the wider pursuit teams Actively search for expansion opportunities Knowledge, Skills, and Attributes Required Good knowledge of Managed Services across domains such as Networking, Collaboration, Data Centres, Security and so on Client-centricity coupled with problem-solving Strong business acumen and negotiation skills to craft solutions that are beneficial to NTT and the client Ability to pro-actively and independently identify and qualify opportunities; an entrepreneurial mindset is key Natural team player – ability to coordinate and liaise with delivery teams across multiple business areas Quick learner to understand any new solutions that are ready to take to market Customer value management and understanding profitability and ratios of clients A strategic future thinker who anticipates and considers external and internal factors with the ability to develop long-term plans Ability to ask the right questions and tell great stories and have empathy with the client’s challenges. Superior communication skills are a given. Required Experience You will need to demonstrate an impressive track record of selling solutions and managing enterprise accounts; especially Managed Services type accounts across multiple technology domains. These typically involve selling complex solutions and services to the C-suite in large enterprise accounts. Proof of structuring large, multi-year profitable contracts Demonstrate the ability to build strong relationships with clients across all levels Strong experience in networking with senior internal and external people in the specialist area of expertise Experience in managing the entire sales process, contracting process, and legal implications of a deal Required Qualifications and Certifications A post-graduate type degree such as an MBA or similar would be advantageous. #ownyourfuture
What would make you a good fit for this role?
Join our growing global team and accelerate your career with us. Apply today.
Equal opportunity employer
We are proud to be an equal opportunity employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, sex, religion, national origin, disability, pregnancy, marital status, ****** orientation, gender reassignment, veteran status, or other protected category
