IT Helpdesk Technician

Job Overview
We are seeking a dedicated and knowledgeable Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing exceptional technical assistance and support to end-users, ensuring that all IT-related issues are resolved efficiently and effectively. This role requires strong customer service skills and a solid understanding of various operating systems and software applications.

Responsibilities

Respond to user inquiries regarding computer software or hardware issues via phone, email, or in-person.
Diagnose and troubleshoot technical issues related to desktop support, including LAN connectivity, operating systems, and applications.
Provide support for both Windows and MacOS environments, ensuring users have the tools they need to perform their tasks.
Utilize ticketing systems such as PulseWay or ConnectWise to document issues and track resolutions.
Assist in the setup and configuration of new hardware and software for users.
Maintain accurate records of user interactions, problems, and solutions provided.
Collaborate with other IT team members to resolve complex technical issues.
Stay updated on the latest technology trends and best practices in IT support.
Skills

Microsoft 365 Portal Admin minimum 2 years experience
Azure Portal Admin minimum 2 years experience
Active Directory minimum 2 years experience
Proficiency in desktop support with a strong understanding of Windows and MacOS operating systems.
Experience with IT support tools such as PulseWay or ConnectWise is highly desirable.
Knowledge of computer networking principles, including LAN configurations.
Strong customer service skills with the ability to communicate technical information clearly to non-technical users.
Familiarity with Quickbooks is a plus.
Ability to work independently as well as part of a team in a fast-paced environment.
Excellent problem-solving skills with a proactive approach to resolving issues.
Join our team as a Helpdesk Technician and contribute to creating an efficient IT environment that supports our organization's goals.

Job Type: Full-time

Pay: $40,+52.02-$65,258.+1 per year

Schedule:

8 hour shift
Day shift
Evening shift
Monday to Friday
Overtime
Weekends as needed
Ability to commute/relocate:

Toronto, ON: reliably commute or plan to relocate before starting work (preferred)
Education:

DCS / DEC (preferred)
Experience:

Active Directory: 2 years (preferred)
Azure: 2 years (preferred)
Microsoft Dynamics 365: 2 years (preferred)
Work Location: In person Read more