INTERNATIONAL VOICE PROCESS

JOB DESCRIPTION

WLS VOICE: PUNE

Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.

Roles and Responsibilities:

· Resolving device issues using troubleshooting techniques and providing clear and concise information.

· Reviewing account information and answering questions about billing or services.

Desired Candidate Profile: International voice experience in Customer service (Billing) [ Basic Technical Sales] candidates are Preferred freshers. (Graduate)

· In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay Surcharges, Service charges, and taxes)

· Experience resolving customer issues, billing, and/or handling product QA.

· Interest in learning new technologies.

· Experience promoting and/or selling products and services.

· Demonstrated communication skills.

· The clarity in thought process (Able to articulate his/ her thought) Read more