Sr. Expert, HR BPO - Recruiting and Onboarding

Job description
Position : Global Recruiting and Onboarding Process Senior Expert

Customer : DHL Supply Chain

Grade : RCS J

Contract Type : Permanent

Location : EMEA, UKI, NORAM or APAC (home-based),

At DHL, our business is logistics, but people are our passion. With over 600,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative and culturally diverse companies on the planet, providing unmatched opportunities for personal and professional development. We truly are a “Best Place to Work.”

Are you ready for a Human Resources transformation role with a strong focus on Recruiting and Onboarding processes?

Do you want to work for a large global organization within a high-performing and supportive team?

Do you have experience identifying and implementing HR process improvement and standardization?

Do you understand how HR processes are developed in HR systems and how data flows between HR teams and systems?

Are you someone with strong digitalization skills, experience using AI in processes, and a background in developing tools such as Applicant Tracking Systems (ATS) or similar technologies?

Do you enjoy helping HR and Business users to understand process design and turning requirements into design decisions?

If so, then let's talk!

We have an exciting opportunity here at DHL Supply Chain for someone to join us as a Senior Expert in Recruiting and Onboarding Processes within the Global HR Transformation team. The successful candidate will collaborate with HR leaders and key stakeholders from various functions worldwide. You will be responsible for supporting the global design, local deployment, and transition to ongoing business-as-usual (BAU) support for these initiatives.

Your expertise will ensure best practices, consistency, and compliance in DHL's Global HR Process Designs and myHR functional configuration.

You will also work closely with the IT colleagues in implementing these processes in global HR systems, continually seeking opportunities to improve, and ensuring we remain an essential part of everyday life. Sound interesting? Keep reading!

Your key accountabilities include :
• Responsibility for end-to-end processes, collection, assessment, documentation, and standardization of existing Recruiting and Onboarding processes.
• Leading the development, testing, and implementation of Recruiting and Onboarding process improvement initiatives to enhance HR service delivery and support business objectives.
• Identifying process gaps and designing solutions to address them, leveraging best practices and emerging trends in HR process improvement, including digitalization and AI tools.
• Collaborating with HR leaders and stakeholders to implement changes to HR processes and systems.
• Working cross-functionally to design and incorporate approved changes.
• Analyzing data and metrics to measure the effectiveness of HR process improvement initiatives and making data-driven recommendations to senior leadership.
• Developing and implementing change management strategies to ensure successful adoption of Recruiting and Onboarding process improvement initiatives.
• Staying up to date on emerging trends and best practices in Recruiting and Onboarding process improvement and leveraging this knowledge to enhance HR service delivery within the organization.
• Building and maintaining strong relationships with key stakeholders across the organization to ensure alignment and support for Recruiting and Onboarding process improvement initiatives.
• Identifying and analyzing risks, proposing mitigation actions, and suggesting solutions for resolution of escalations.
• Proficient in delivering multiple project-related tasks – as contributor and workstream leader – prioritizing effectively, and managing risks to ensure on time and on budget execution, utilizing project management methodologies and tools.

What are we looking for from you?
• Strong understanding of Recruiting and Onboarding processes and systems.
• Experience identifying and implementing HR process improvement and standardization.
• Demonstrated experience with digitalization tools and AI applications in HR processes.
• Consultative communication and stakeholder management… Read more