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International Information Technology Executive

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MIS Executive
1 month
India
Maharashtra
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ID: 403264
Published 1 month ago by Apprication Pvt Ltd
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In MIS Executive category
Mumbai, Maharashtra, India
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We are hiring Customer Technical Support Manager For US Based Night Shift Work From Office Goregaon East

Job Description:

-Must be proficient in English in terms of Written, Non-Verbal, Oral, Visual, and Contextual communication

-Active Listening

-Must have minimum 1 year experience

-Working on tickets and resolving the issues of clients/customers

-Handle Escalation Calls and ensure the Escalation Matrix is used to resolve the ticket.

- Ensuring the ticket gets resolved on time.

-Ensuring productivity to get optimum results for client satisfaction and the organization

-Remote Support to US Based Clients Read more

Published on 2025/09/10. Modified on 2025/09/10.

Description

We are hiring Customer Technical Support Manager For US Based Night Shift Work From Office Goregaon East

Job Description:

-Must be proficient in English in terms of Written, Non-Verbal, Oral, Visual, and Contextual communication

-Active Listening

-Must have minimum 1 year experience

-Working on tickets and resolving the issues of clients/customers

-Handle Escalation Calls and ensure the Escalation Matrix is used to resolve the ticket.

- Ensuring the ticket gets resolved on time.

-Ensuring productivity to get optimum results for client satisfaction and the organization

-Remote Support to US Based Clients
Apprication Pvt Ltd
Apprication Pvt Ltd
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