International Customer Support Specialist in BI BO

Making Trade Happen

Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.

With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, single risk insurance, bonding, and information services.

As a close-knit, international organization at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.

Every day, our teams are making trade happen. Join us!

Back Office Information activities for countries within the Coface Group regions in a Shared Services context Smooth processing of the international BI orders; Facilitation of the cooperation with BI providers and the process of invoices validation; Internal customer support in terms of product content and TATs

Main Responsibilities:

Preparation and delivery of international credit reports

Cooperation with international suppliers

Cooperation with international Coface offices

Data entry or import of files into Coface systems

Control of the ordering process and data quality, including clarifying possible discrepancies and irregularities with foreign suppliers, complaints about reports that deviate from the standard.

After-sales service for internal customers

Preparation of reports and statistics

Process and control:

Identify and implement process changes that generate workflow efficiencies and productivity gains.

Ensure that all required information is captured in group tools in an accurate and timely manner

Risk and compliance:

Adhere to compliance standards set by Coface and external regulators

Career perspective

Potential career opportunities within the company CONTEXT AND ENVIRONMENT

Compliance

Ensure compliance with regulations and procedures as laid down by Coface and externalregulators.

Technical / Functional skills:

Sense of initiative and excellent time- and self-management

Flexible way of working and willingness to operate within a team.

Stress-resistance and professional relationship with clients.

Customer oriented; Knowledge of commercial back-office processes is a plus

IT:

Computer and internet affinity and good technical understanding

Ease regarding the work with varying software, applications and systems different from product to product
• Professional Microsoft Office skills, esp. MS Excel and MS Word

Education: Preferable Commerce Graduate, graduates from other stream and/or accounting skills will also be considered

Experience:

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