Internal Customer Service Representative

The Opportunity

Join us in our commitment to Sustainability!

Be part of a small and super- significant team of Internal Customer Service Representatives as you perform a pivotal role for our global company.

This isn't just your everyday customer service role - there's lots to do and lots to learn as you demonstrate precise attention to detail, enhancing and building service relationships with upmost professionalism and care.

This is an ideal role for an individual who enjoys building strong relationships beyond the basic transactional.

Responsibilities include:

Build and enhance relationships with all customers and stakeholders
Support Sales Team Account Managers
Consult and provide product and services knowledge that meets the customers’ needs
Providing solutions and patience in handling customer complaints
Accurate entry of all Sales Orders into SAP (nationwide)
Processing credits for returns/pricing issues
Liaising with Customers regarding all aspects of the product catalogue including parts; pricing and delivery requirements via phone/email in a timely and efficient manner
Coordinating stock levels with National Planning Department
Liaising with the Logistics Coordinators to organise transport as required by customer
About you:

To be the best in this role, the following attributes are ideal:

Previous experience in a similar role
Experience working in a manufacturing environment (highly desirable)
Experience working with various Departments (i.e., Sales, Production Logistics)
A people – focused and solution driven attitude, with strong work ethic and good time management skills
Ability to work independently, whilst also being an active member of a small team
The ability to showcase excellent customer service solutions in thinking outside the box with speed, accuracy and efficiency
Great and professional communication skills – written and verbal
Intermediate – Advanced skills in SAP (or similar) (required)
Intermediate – Advanced skills in Microsoft Office products (i.e., Word, Excel, Outlook) (required)
As part of the recruitment process, applicants may be required to complete an Attention to Detail assessment.
What’s on Offer?

Stability - Permanent fulltime employment
Sustainable and Innovative - join us towards achieving a better global footprint with our environmentally sustainable and innovative products and practices
Open communication Culture with regular Town Hall meetings and company lunches
EAP Services, Corporate discounts, Social Club (coming soon) and more!
Your next step

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV or call Krista on +360 +2+1 to discuss your next role with our company.

If this job isn't quite right for you but you are looking for a new position, please contact Krista or Charmaine for a confidential discussion about your career.

We are committed to creating a safe and inclusive environment which values and respects diverse styles, backgrounds, experiences and perspectives

Job Types: Full-time, Permanent

Pay: $65,000.00 – $68,000.00 per year

Benefits:

Gym membership
Schedule:

8 hour shift
Day shift
Morning shift
Application Question(s):

Do you have experience with SAP (or similar) ?
Experience:

Inbound call centre: 2 years (Preferred)
Outbound call centre: 2 years (Preferred)
Customer service: 2 years (Preferred)
Customer Service Representative: 1 year (Preferred)
Work Authorisation:

Australia (Required)
Work Location: In person Read more