Import Logistics Specialist

The Import Logistics Specialist is responsible for providing exceptional customer service to clients throughout the entire import process. This role requires strong communication, problem-solving, and organizational skills to effectively manage customer inquiries, resolve issues, and ensure timely and accurate delivery of goods.

This position involves tracking and monitoring import shipments from origin to destination. You will coordinate with overseas agents, carriers, and customs brokers to ensure timely and accurate clearance of goods. Additionally, you will prepare and review import documentation, including invoices, bills of lading, and customs entries.

In this role, you will be responsible for resolving customs issues and delays. You will also monitor shipment progress and proactively address any potential problems. Furthermore, you will assist with the collection of outstanding payments and maintain accurate records of all customer interactions and transactions.

Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and in-person.
Build and maintain strong customer relationships.
Proactively communicate shipment updates and any potential delays to customers.
Resolve customer issues and complaints effectively and efficiently. Read more