HR- Shared Service Associate (Hyderabad)

Role & responsibilities

Compass is seeking an experienced professional to join our People & Culture team as a People & Culture Shared Services Associate. The P&C; Shared Services Associate provides administrative support and assistance to the P&C; team, handling tasks such as employee data management, serving as Tier 1 responding to HR-related inquiries, and assisting with benefits administration. The Associate will play a critical role in streamlining P&C; processes and ensuring efficient service delivery to employees and other P&C; stakeholders.

Job Duties

Tier 1 Employee Support

- Act as a Tier 1/Primary point of contact for a range of Human Resources processes that include questions regarding P&C; policies and processes on topics such as benefits, leaves, time off, and standard operating procedures related to our HRIS.
- Maintain Tier 1 shared services ticket management utilizing pre-determined methods of ticketing and triaging employee requests.
- Route and manage requests for Manager and HR security for Workday
- Follow operational procedures and best practices for identifying and escalating opportunities for efficiency.
- Collaborate with Tier 2 teams to scale support through documentation and email macros.
- Identify high interest topics using data to support the development and evolution of processes and procedures.
- Respond to, or triage and troubleshoot inquiries related to benefits or various leaves; act as a resource for employees inquiring about benefits information, assisting with administration of leaves and other benefits, and ensuring all forms and documentation are complete and compliant throughout the process.

Onboarding Support

- In partnership with People Operations Associate, work to import all new hire documentation and data as completed through new hire onboarding.
- Ensure new hires have completed necessary tasks prior to joining, responding to new hire inquiries regarding onboarding.
- Partner with new hires to ensure they complete all required Form I-9 requirements in a timely manner.

P&C; Operations/Shared Services Support

- Partner with P&C; team and stakeholders on tier 0 (self-service) and tier 1 case management.
- Act as a Workday HRIS expert, diligently and efficiently guiding P&C; team members and Compass employees through steps and actions they need to take in the system, while ensuring proper data management and process protocols are followed.
- Support the Benefits team by creating, running or auditing Workday benefit reports and various census reporting.
- Support the Benefits team with auditing/reconciling perks related billing using Microsoft Excel; experience in automating reports is a plus.
- Partner with Business Partners and Generalists to use templates to draft memorandums for transfers, promotions, or other job changes, instructions for employees, and other documents related to employee record management.
- Support business process upgrades, enhancements, testing and data validation in Workday and other HR management systems.
- In accordance with our P&C; Data Governance Policy, manage data quality audits and initiate additional data quality audits to mitigate errors/issues.
- Maintain and validate data in the HRIS, payroll and Time & Attendance system including, but not limited to: new hires/terminations, transfers, salary/wage changes, benefit deductions/changes, work locations, tax jurisdiction set up.
- Contribute to other HR projects providing status updates, desktop procedure & process flow developments, knowledge transfer and training to the Shared Services team.

Preferred candidate profile

What We're Looking For:

- Ability to follow instruction and documented SOPs in order to manage daily tasks
- Experience with Workday HRIS platform, or similar HRIS platforms, including technical ability and data management experience.
- Experience in creating, running or auditing Workday benefit reports and census.
- Experience and demonstrated ability with auditing/reconciliations in excel (experience in automating reports a plus).
- Some level of LOA experience and/or some knowledge of state and federal leaves/laws.
- Demonstrated understanding of general benefits knowledge such as Qualifying life events, familiarity with U.S. benefits i.e. medical, dental, vision, Life/AD&D;, FSA/HSA difference, etc.
- Proactive, effective communicator with strong customer service skills; working to consistently resolve issues efficiently, candidates must have exceptional verbal and written communication.
- Highly organized with strong attention to detail
- Proven ability to improve processes
- 2+ years experience in a training, support or HR function
- B.A. or B.S. degree preferred
- Prior experience working in the HR function is preferred
- Experience in Microsoft Excel; experience with automated reporting is a plus.
- Experience with Zendesk (or equivalent ticketing system) and reporting a plus
- Experience with Workday a MUST
- TIMINGS : 6PM to 3AM .