HR Operations Generalist

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada’s largest Western-based provider of food and health products. Pattison Food Group Ltd. is a certified Great Place to Work® and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ nearly 30,000 team members. We have an exciting opportunity for a full-time HR Operations Generalist to join our People team in Langley, BC. Reporting to the Senior Manager, HR Operations, you will provide centralized, efficient, and accurate HR operational support across our retail banners and provinces. In this role, you will ensure the consistent application of HR policies, support Service Centre functions, and maintain high-quality team member administration while supporting employee and labour relations initiatives across the organization. You will be responsible for: Supporting the Regional HR Managers with day-to-day employee and labour relations matters, including investigations, discipline, conflict resolution, collective agreement administration, performance management, and training. Responding to HR inquiries from stores and providing guidance on policies, procedures, and systems while ensuring high-quality service delivery. Preparing routine HR reports, tracking key HR metrics, and identifying trends requiring action. Supporting process documentation updates and identifying opportunities for improvement. Serving as a key liaison for union representatives and internal stakeholders by responding to day-to-day inquiries, gathering information, and facilitating issue resolution. Managing assigned HR programs and processes related to team member mobility, internal job opportunities, and employment verification requests. Collaborating with internal teams to ensure seamless HR service delivery, including Payroll, Benefits, Claims and Accommodations, Health & Safety, Resource Protection, IT, Retail Services, and Retail Leadership teams. You have: At least 3-5 years of experience in an HR capacity, with functional experience in labour and employee relations and workplace investigations. Post-secondary education in Human Resources or a related field. Experience using HRIS platforms (preferably Workday) and Service Now. Proficiency with Microsoft Office Suite, including Excel and PowerPoint. A Chartered Professional in Human Resources (CPHR) designation, or active pursuit of the designation certification, is considered an asset. You are: Self-aware, empathetic, and possess a high level of Emotional Intelligence (EQ), with the ability build trust, navigate sensitive situations, and handle confidential information with discretion. A team player and an ambassador of human resources principles. An analytical and critical thinker with strong problem-solving skills. An excellent communicator with strong interpersonal, verbal, and written communication skills and the ability to guide stakeholders at all levels. Adaptable to change, resilient, and able to thrive in a fast-paced environment. What we offer: In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression. If you’re looking to join a team that puts people first, you’re in the right place. Apply online today! IND6 Compensation Details: $67,618.00 - $84,522.00 The compensation offered for this position will take into consideration location, education, skills, experience and other factors. Pattison Food Group is a Jim Pattison business and Canada’s largest Western-based provider of food and health products. Headquartered in British Columbia, Canada, we have been in business since 1915. We proudly employ nearly 30,000 team members who are committed to achieving long-term growth and share a passion for giving back to the communities where we do business. Together, we leverage each other’s collective strengths to enhance efficiencies across our respective organizations. Our largest and signature company is Save-On-Foods. With 11 retail banners operating nearly 300 food and drug retail locations that are uniquely positioned to cater to the needs of their communities across Western Canada and the Yukon Territory, four wholesale businesses catering to the diverse needs of their customer bases across Canada, several food and pharmacy production facilities focused on high-quality distinct offerings, an industry-leading loyalty program, a world-class set of proprietary consumer brands, and an award winning restaurant, Pattison Food Group businesses are proud to be recognized as leaders in customer service and innovation.
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