Helpline Advisor (Bank)

This is a bank role working on an “as and when required” basis, you will be required to supplement staffing levels during busy periods and provide cover for existing staff in times of annual leave or absence.

Duties of this role include:

Handle high volume inbound enquiries via telephone, email and web-based platforms from a variety of key stakeholders
Consistently meet all key performance indicators
Use multiple CHG systems to book, re-schedule and cancel appointments
Liaise with Consultants, medical secretaries and CHG hospital staff to meet the customer’s needs and provide the best customer experience
Demonstrate excellent attention to detail to accurately record data across multiple CRM systems to record all interactions
Outbound calls to patients and other key stakeholders will be required to convert enquiries
Applicants should meet the following criteria:

Maths, English GCSE at grades A to C or equivalent functional skills level 2 evidence
Proficient in the use of a PC, including the use of software and systems
Previous experience working in customer service or sales roles
Salary Benefits:

Circle Health Group offers a competitive hourly rate.

“Our culture is a result of the way our people live and breathe our philosophy, which combines our purpose, principles and values.

To find out more about the Circle Health Group Philosophy: https://careers.circlehealthgroup.co.uk/why-circle/our-philosophy” Read more