Customer Insurance Specialist | S1 | Retail Business Banking | Glasgow

The difference you’ll make:

Discussing insurance needs to deliver products and services that are right for our customers

Demonstrating excellent customer service through a mixture of inbound calls and follow-up appointments

Managing your own diary and taking responsibility for your personal and professional development

Working within policies and guidelines, meeting regulatory expectations

Delivering complex information in a simple customer centric way

What you’ll bring:

These are the essential requirements you need to be successful in this role:

Experience of working in a servicing, customer-driven environment

Microsoft office proficient

Ability to adapt your communication style to a range of customers and their needs

Active listening skills and the ability to act with empathy when required

You will require the right to work in the UK (please see details below)

It would also be nice for you to have:

Experience of working with insurance / banking products and services

Excellent communication and listening skills both at a customer and internal level

Experience of working with and supporting vulnerable customers

Experience in verbatim script reading and the ability to take direction

What else you need to know:

This role is based in Glasgow. The working hours will be 35 contracted hours across Monday-Friday 8am to 6pm Saturday 9am-4pm (1 in 3 Saturdays)

If successful at interview you must be able to commit to an initial minimum training period of 6 weeks full time on site – Monday to Friday 9am to 5pm.

We want our people to thrive at work and home, and also be able to deliver the best outcomes for our customers and to help each other develop. To support this, we offer site-based contracts with a hybrid working pattern and our expected level of attendance in an office is at least 12 days per month.

If you apply for this role in this location, it’s important you consider your travelling distance, time and cost from your home to the office location.

We’re happy to discuss specific working patterns and arrangement within this hybrid approach during the recruitment process.


If you’re interested in this role but with part time hours or a job-share we would still love to hear from you and discuss these.

Inclusion

At Santander we’re creating a thriving workplace where all colleagues feel they belong and are supported to succeed. We all help to make Santander a workplace that celebrates diversity and attracts, retains and develops the most talented and committed people through living our values of Simple, Personal, and Fair.


How we’ll reward you.

As well as a salary, we offer a wide range of benefits that you can choose from and tailor to your needs

A £500 annual cash allowance to spend on our great range of benefits.

25 days’ holiday plus bank holidays, which increases to 26 days after 5yrs service, with the option to purchase up to 5 contractual days per year.

Eligible for a discretionary performance-related annual bonus.

Voluntary healthcare benefits at discounted rates. Including: medical insurance, dental insurance, and health assessments.

Free access to a range of digital health services, including GP.

Free access to wellbeing apps and up to three weekly online classes.

We put 8% of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5% of salary, if you contribute as well, and you can take some of our contribution in cash if you prefer.

Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.

Support your favourite causes through charitable giving and our community partnerships.

Share in Santander’s success by saving or investing in our share plans.

24/7 access to an online employee discount platform including retailers, entertainment, eating out, travel and more.

As a Santander UK employee, you are able to request staff versions of our products like our Edge Current Accounts and Credit Cards with no fees, as well as apply to many other deals and discounts in Santander products and services. Read more