head dispatcher

Full job description
Job ID: 56124
Job Category: Administrative
Division Section: Toronto Court Services, TO Court and Tribunal Operations
Work Location: Various, see below
Job Type Duration: Full-time, Temporary (12 Month) vacancies
Hourly Rate and Wage Grade: $31.60 - $34.48, Wage Grade 6
Shift Information: Monday to Friday (35 hours per week)
Affiliation: L7+ Full-time
Number of Positions Open: 3
Posting Period: 27-Jun-2025 to 14-Jul-2025
Locations:
1530 Markham Road, Scarborough
2700 Eglinton Ave. West, Toronto
+2 Front Street East, Toronto

Job description:

As a Support Assistant C with the Court Support Unit of Toronto Court Services, you will be directly involved in the operations of trial and court hearings by providing a variety of clerical and administrative services – opening and closing the courtroom, preparing /maintaining digital audio recordings of proceedings, preparing court dockets to escorting the Justice of the Peace into the courtroom, and reading out charges to the defendants. You will be liaising and exchanging information, in person, by zoom, phone or in writing, with staff, judiciary, the legal profession, the public, enforcement and government agencies, private companies and/or Councillors. Along with providing administrative support to the Judiciary in court during proceedings, you will be providing administrative and clerical support within the business unit, maintaining records and files.

Major Responsibilities:

Prepares, researches, maintains and processes documents (e.g. enforcement of defaulted fines, license suspensions, warrants, and probation orders, other court orders, interpreter request, dockets, case dispositions, MTO requests, photocopy requests, trial request, motion applications, extension applications, re-openings, and filings of certificates and information etc.).
Selects and presents data. Determines and corrects errors.
Drafts correspondence (relating to legislative authorities and court/tribunal processes).
Inputs, updates and maintains data (e.g. processing certificates of offence and Information filed with court, Prepping court dockets, updating dispositions including FTR, scheduling trials etc.).
Operates office equipment and computers utilizing a variety of software packages, applying speed and skill.
Prepares presentation materials, forms etc.
Utilizes layout, formatting and keyboarding skills using computer.
Maintains filing and retrieval systems for records/documents (e.g. trials, pending matters to be scheduled, schedules, tables, completed cases, docket payments, fines at collections, exhibits, digital recording files, reports, inventory data and manuals, receivables and completed matters) etc.
Receives documents/applications, invoices/monies from the public or other levels of government and ensures accuracy and completeness.
Issues/completes receipts/documentation.
Receives, balances and records payments and completes receipts.
Directs and/or guides and/or checks work of other staff.
Responds to inquiries requiring broad knowledge of the operational area/function (e.g. call centre, public counter, in-take counter and information desk).
Coordinates meeting rooms, bookings and special requirements for meetings.
Attends meetings, takes and transcribes minutes.
Prepares, sorts, processes, collects, opens, distributes and delivers mail, cash, bank deposits.
Monitors, orders and maintains supplies/resource materials for unit or other locations.

Key Qualifications:
Your application must describe your qualifications as they relate to:

Considerable experience performing various clerical duties, including, receiving payments, typing correspondence, processing applications, etc.
Experience with MS Office (i.e. Word, Excel, Access, Outlook and PowerPoint), data entry, formatting procedures for text, table, spreadsheet and mail merging.
Considerable experience working with various filing systems and the management of large volumes of information both hard copy and electronic.
Experience working in a customer service environment, dealing effectively with all levels of staff and the general public and service providers in person, by telephone and in writing.

You must also have:

Ability to utilize layout of formatting procedures for text, charts, graphs and statistical data.
Mathematical ability to compile statistical summaries and to balance accounting documents, e.g. Failed to Respond (FTR) dockets, Early Resolution dockets, and balance day end cash transactions etc.
Excellent organizational skills with ability to multitask in a high pressure, high volume environment with minimal supervision.
Ability to operate audio/visual systems and perform minor maintenance and repairs.
Knowledge of legal and technical terms and court procedures and requirements, e.g. knowledge of the Statutory Powers Procedure Act, City of Toronto By-Laws, Provincial Offences Act, Courts of Justice Act, Administration of Justice Act and related regulations.
Ability to type/keyboard at a fair rate of speed, and accuracy.
Excellent interpersonal, and communication skills with the ability to meet and interact with, judiciary, Legal Profession, Staff, Enforcement Agencies, Public and representative from external agencies and organizations in an efficient, discreet and professional manner.
Ability to lift boxes up to 20 kg.
Ability to work flexible and varied hours on a rotational basis.
Ability to work in a primarily digital environment
Ability to support the Toronto Public Service values to ensure a culture that champions equity, diversity and respectful workplaces.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:
City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.
Equity, Diversity and Inclusion
The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.
Accommodation
The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.
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