Head Concierge

Full job description
Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering tailor-made, human-centric hospitality solutions. Accor's vision of an augmented hospitality experience transcends the confines of our hotels, taking root within our HEARTIST culture and team ethos. This vision draws inspiration from our properties and thrives on the foundation of loyalty.

Purpose
As Head Concierge you will be a vital asset within our Workplace Services Team. Reporting directly to your Customer Experience Manager, your primary responsibility will encompass overseeing the operations of the site's Concierge services. Your main goal is to maintain an unwavering commitment to delivering outstanding service, actively engage with tenants, and offer support for tenant activation initiatives whenever needed.

Primary Responsibilities
Ensure that both you and your team prioritise the proactive welcoming and servicing of tenants and visitors to the property
You will be a key source of knowledge for tenants and visitors about the asset and local precinct
Your role will be centred in the lobby area of the designated office building, which includes spending time at the Concierge desk and engaging with tenants, retailers, and visitors as you move throughout the lobby and the building precinct
You are the face of Accor to the building owner/manager, tenants, and visitors, and play a pivotal role in representing our brand, as well as our client's brand. You also serve as a mentor and leader to the Executive Concierge(s) on your team
Identify opportunities and innovative ways to enhance the customer experience by collecting and analysing feedback, engaging with tenants, and staying attuned to emerging trends
Implement best practices and participate in CX training with your team, engaging in Heartist Engagement and quality assurance programs while providing necessary training and support to your team
Embrace the Accor values and lead by example in demonstrating the spirit of the values in all actions and interactions
Skills and Experience
A strong customer/hospitality/hotel background with demonstrated experience in delivering exemplary customer service
Written and verbal communication skills
Previous experience in a customer experience role
Strong passion for people, curating experiences for others and in leading premium service delivery
Accor Benefits
ALL Heartist Membership - Take advantage of discounts on accommodation and food beverage worldwide!
Family Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you
Accor Live Limitless (ALL) Loyalty Program - Earn status reward points on your worldwide stays
Learn Your Way - Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe.

Everyone has a story and we want to learn yours. We invite you to APPLY NOW. Read more