GL Member Support Consultant

Full job description
28-Jul-2025
FLG/1876660
Gold Coast Region
Category:
Sales

Position Type:
Full Time

Application Close Date:
27-Aug-2025

Job Description
About Goodlife Health Clubs:

As Australia's premier, privately-owned fitness organisation, Goodlife Health Clubs is in a unique position to kickstart your career in the sector. We currently operate 97 premium clubs in Queensland, Victoria, South Australia, and Western Australia - providing improved health, well-being and a sense of accomplishment to more than 270,000 members. Our members enjoy access to industry-leading gym facilities, innovative group fitness classes and bespoke personal training solutions - empowering people throughout Australia to live the Goodlife.


As both a service provider and employer our mission is simple: Move people to achieve great things.


The opportunity:

Member Support Consultants (MSC's) play an essential role in building and maintaining a thriving Goodlife Health Club membership base. MSC's are the first people to interact with prospective members and inspire them to begin their wellness journey with us - they are responsible for helping thousands of people become faster, fitter, stronger and happier versions of themselves.


The role of an MSC is highly varied and has two clear goals – achieving membership growth goals through proactive sales activities and retaining existing members through the provision of “best-in-class" customer service. MCS's are experts in all things Goodlife: They can seamlessly swap between sales and lead generation; Providing exceptional service and achieving successful customer outcomes on the reception desk and; Proactively communicating with current members to enhance their club experience and drive positive member retention.


Responsibilities

Proactively contribute to club sales budget utilising sales promotions and referrals campaigns
Generating and converting high-quality sales leads through community outreach, seeking referrals and the identification of new business opportunities
Achieving the required number of lead contacts via telephone to maximise sales opportunities
Providing sales presentations and tours to prospective members
Creating great member journeys via positive and personalised interactions
Achieving successful outcomes to enquiries
Opening and closing the club as per the club roster
Active involvement in member retention programs, inspiring members to continue their fitness journey
Regular service calls to new and existing members to keep them engaged in their journey - recommending club-based products that would boost their results and amplify their experience

About you:


Current First Aid CPR certificates.
Ability to build rapport with people from varied walks of life with a desire to help people succeed in their goals
The ability to solve problems, and overcome obstacles
Outstanding communication abilities - able to listen, understand, empathise and influence others
Tenacity with a natural drive to achieve individual targets and team goals
Customer focused with a desire to achieve exceptional customer outcomes

What we can offer you:

A career in the fitness industry is a career like no other. With Goodlife Health Clubs, the actions you take every day will inspire others and positively impact the health, well-being and confidence of people across your community.


In addition, we offer:

A realistic OTE of $70,000-$75,000 (made up of base salary and commission), plus super
A complimentary all-access Goodlife membership
Anniversary leave days and an additional free gym membership for friends and family as part of our “recognition for service awards”
Career opportunities with Fitness and Lifestyle Group - Asia Pacific's largest diversified fitness group - develop your career across our brands, locations and disciplines
Elevate your professional and personal growth withaccess to our industry leading learning and development content. Dive into the FLG Learning Hub, your one-stop shop for 90,000+ online courses! From mastering languages to becoming a presentation pro, and from acing customer service to ruling social media, we've got what you need to excel. Plus, get excited with Blinkist! Explore a curated collection of engaging reads to boost your brainpower anytime, anywhere. Get ready to unleash your potential and conquer new heights, both personally and professionally, with our exciting learning and development content!


About Fitness Lifestyle Group:


Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.


FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.


Apply Now!

Please visit our website: careers.fitlg.com for a list of all of our current vacancies and to register for job alerts in your area.


Our Commitment to Diversity and Inclusion:

At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.

We welcome applications from Aboriginal and Torres Strait Islander People, people of all ages, race, sex, intersex status, gender identity, sexual orientation, people with a disability and from other diverse backgrounds. Read more