Front Office Supervisor

Full job description
Company Description

Cooinda Lodge Kakadu is a unique resort nestled in the heart of Kakadu National Park, Northern Territory, Australia. Under a Accor's Hotel Management Agreement in partnership with the Djigardaba Enterprise Aboriginal Corporation, it offers guests a gateway to explore the UNESCO World Heritage-listed park. The lodge provides a variety of accommodations, including lodge rooms, eco-tents, and camping sites, along with amenities such as two swimming pools, restaurants, bars, a general store, and access to Yellow Water Cruises and the Warradjan Cultural Centre.

Cooinda Lodge is proudly committed to Indigenous employment, with 25% of our team Bining, working on country. As part of our ongoing support into Indigenous employment and development, we collaborate with the Indigenous Land and Sea Corporation through the Real Jobs Program.

We are an equal opportunity employer, committed to fostering a diverse and inclusive workplace. We encourage applications from people of all backgrounds, experiences, and identities.

You must have the legal right to work in Australia to be considered for this role.


Job Description

Supervise daily front office operations, ensuring smooth arrivals, departures, and guest enquiries.

Lead by example in delivering exceptional guest service, embodying Accor’s Heartist culture and values.

Assist with the training, coaching, and empowerment of Front Office team members.

Ensure compliance with hotel policies, procedures, and Accor brand standards.

Handle guest complaints and special requests professionally and efficiently.

Support financial performance by adhering to cash handling and accounting procedures.

Promote Accor’s offers, services, and facilities to guests.

Maintain a safe and healthy work environment, supporting Accor’s Workplace Health Safety and Planet 21 environmental initiatives.


Qualifications

Minimum 1-2 years’ experience in Front Office operations, preferably in a supervisory role.

Hospitality qualifications and strong computer/system skills (Opera experience desirable).

Excellent communication, interpersonal, and leadership skills.

Ability to work a flexible 7-day roster, including weekends and public holidays.

Multicultural awareness and a passion for delivering outstanding guest service.

Strong personal integrity, initiative, and the ability to work independently.


Additional Information

Cooinda Lodge Kakadu, offers a unique opportunity to work in one of Australia's most iconic locations, surrounded by natural beauty and rich cultural heritage. We provide staff accommodation and meals on-site, ensuring a comfortable and supportive work environment. Join our team and be part of an unforgettable experience in the heart of Kakadu National Park. Read more