Front Desk Associate

At Bajrang International Management Private Limited, we believe in offering exceptional guest experiences—whether in person or virtually. As a modern hospitality provider, we're embracing technology to bring the same warm, professional service our guests expect from the comfort of their homes. We're currently seeking a friendly, tech-savvy Virtual Front Desk Agent to join our remote guest services team.

What You'll Do:
As a Virtual Front Desk Agent, you will be the first point of contact for guests—by video call, phone, email, or live chat—offering assistance with reservations, check-ins, guest inquiries, and more. Your goal: make each guest feel welcome, heard, and supported.

Key Responsibilities:

Provide friendly and efficient customer service to guests remotely
Handle check-ins, check-outs, reservations, and cancellations
Respond to guest inquiries via video call, phone, email, and chat in a timely manner
Coordinate with on-site staff to assist with guest needs or emergencies
Ensure all guest records are accurate and confidential
Troubleshoot common issues and escalate when necessary
Promote hotel amenities, services, and upsell when appropriate
What We're Looking For:

Previous customer service or front desk experience (hospitality experience a plus)
Excellent verbal and written communication skills
Comfortable using hotel software systems (PMS), phone systems, and online communication tools
Highly organized and able to multitask in a fast-paced environment
Reliable internet connection and a quiet, distraction-free workspace
Flexibility to work evenings, weekends, or holidays as needed
A friendly, professional, and proactive attitude Read more