Customer Support Manager

Job Description

Customer support manager leads a team of customer support specialists/Executives to ensure that candidates receive assistance with the technical aspects of our service. Customer support managers ultimately seek to maximize Candidate registrations, thereby improving the profitability of the company for which they work.

Job Responsibilities
• Handling a team of Customer Support Executives
• Daily and Weekly reports on the performance of Team.
• Managing the customer support department’s day-to-day functions.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance candidate satisfaction.
• Formulating and revising customer support policies and promote their implementation.
• Informing the team of all new information related to Event, processes, and trainings.
• Assessing support statistics and preparing detailed reports on the findings.
• Interviewing and hiring new employees.
• Overseeing and evaluating the team's ongoing training efforts.
• Delivering performance evaluations and following the disciplinary process according to company policy.
• Managing the budget of the customer support department.

Education/Experience

Key Skills:
• Prior experience in a managerial or supervisory role will be advantageous.
• Top-notch oral, written, and interpersonal abilities.
• Well-developed arbitration skills with the ability to remain impartial.
• Affinity for multitasking with precision.
• Capacity to accept and utilize constructive criticism.
• Alignment with our company's values.

Skills: customer support management,customer handling,communication oral written skills / listening Read more