Field Service Technician- Miami Location

About United Safety and Survivability Corporation
We are committed to delivering the most innovative and reliable safety and survivability solutions our customers can trust to protect life and property. As the global leader in our industry, we push boundaries by utilizing innovation to highly engineer and produce the next generation of safety and survivability technologies.

Our Culture
We solve our industry's most important problems with talented individuals who share our passion to change the world. Our culture is fast-paced, energetic, and innovative. We work to build an inclusive environment in which everyone, regardless of gender, race, religion, age, or background, can do their best work. We are fully committed to continuous growth and advancement; we will reinvest profits and resources into our employees, our processes, and product innovation.

Job Summary
The Field Service Technician delivers our customers with the highest level of customer service excellence, knowledge, and on-time maintenance and product installation. This position is responsible for prioritizing and completing installs to meet and exceed our customer's requirements for service while advocating on behalf of the company.

Key Responsibilities
Provide service and customer support during field visits.
Manage and execute all on-site installation, repair, maintenance, and test tasks.
Diagnose technical and customer issues/problems while maintaining a high level of customer satisfaction.
Provide technical training on our products.
Define and drive part sales through training and reviews.
Comprehend customer requirements and make appropriate recommendations and briefings.
Accurately document field changes and processes in support of future product modifications, ongoing service support, and potential warranty claims.
Establish service requirements; order and gather components and parts to complete service requests.
Produce timely and detailed service reports and SalesForce ticket updates.
Requirements
High school diploma or equivalent.
1-3 years of experience as a technician or equivalent mechanical ability; other relevant experience will be considered.
Automotive or transit experience preferred.
Proficient at reading blueprints and the use of hand tools or other tools.
Able to troubleshoot, test, repair, and service technical equipment.
Able to lift 50lbs and stand for up to 12 hours per day.
Flexible regarding working hours and travel.
Able to travel extensively including weekends and overnight.
Must have a valid driver's license and passport and be able to travel internationally.
Excellent written communications skills, including the use of proper spelling, punctuation, and grammar.
Outstanding oral communication skills including tact and diplomacy.
Demonstrated ability to manage multiple and diverse projects including, analytical thinking, planning, prioritizing, problem-solving, decision making, and carrying out assigned projects with minimal supervision.
Proficient in current computer software: MS Applications Word, Excel, and understanding of ERP systems.
Able to perform in a fast-paced, team environment, while responding and adapting to change favorably and quickly.
Safety is at the forefront of your mind and you gladly follow all policies to promote a safe working environment.
You bring with you a positive attitude and the ability to work cohesively in a team environment.
Help United Safety operate effectively by adhering to United Safety's attendance and punctuality standards.
Understand that you are part of a growing company, you have no concerns with and are able to work extended hours/overtime as needed as well as some Saturdays to support that growth.
Core Values
P A S S I O N to build the future together.
People
Attitude
Service
Safety
Innovation
One Company
Nimble
This position description is intended to guide the activities of the person in this role. It is not intended to limit the thinking and creativity of the person in this role, nor is it intended that this description represents all the work that may be required of a person in this position. Read more