Field Service Engineer| Delhi

JOB TITLE: SERVICE ENGINEER

LOCATION: DELHI

WHO WE ARE:

Videojet Technologies is a global leader in product identification, providing innovative coding and marking solutions that helps consumer ensure product safety and improve their productivity.

THIS JOB IS A UNIQUE OPPORTUNITY TO

This is an excellent opportunity for someone who enjoys life on the road, interacting with customers and problem solving! The selected candidate for this position will handle daily service and support of Videojet’s existing customer base. You would support sales growth, service growth and customer happiness. The role sees you carrying out repair, installation, maintenance and calibration of Videojet equipment at customer sites.

As an FSE on our team, associate will also provide frontline support by resolving customer(s) problems and issues through technical expertise and troubleshooting, drive service revenue sales targets while ensuring strong customer contract retention rate and warranty conversion rate. In this role, you will utilize critical thinking to resolve issues within defined procedures and practices to resolve appropriate action to.

WITHIN YOUR ROLE YOU WILL:
• Attend breakdown calls in the region
• Raise request for parts and close transaction under Warranty, CAMP or Chargeable
• Completing Installation of equipment’s on site
• Completing Preventive Maintenance as per schedule
• Promotion of Service Contract consumables
• Demonstration of products to customers
• Imparts training to the customer
• Update service report in Oracle
• Identifying potential parts requirement and get quote submitted and collect Purchase Order
• Identifying potential equipment requirements and generate Service Leads for sales team

WE ARE LOOKING FOR A PROFESSIONAL WHO HAS:
• Ability to work well independently and exercise appropriate judgment under general direction.
• Ability to prioritize workload, goals and tasks consistent with the department and corporate objectives.
• Ability to multi-task, completing concurrent projects within given time frames and balancing interruptions and change requests. Takes initiative to establish new processes and methods to support a variety of coordination activities.
• Decision-making and coordination with other departments- To solve technical issues, and interact with key partners for problem-solving
• Analytical skills and communication skills- Ability to analyze technical problems and provide solutions

Your EDUCATION OR BACKGROUND EXPERIENCE WILL INCLUDE:
• Education – Diploma / Engineering in any stream.
• 4+ years of field service experience.
• Fresher with excellent communication skills.
• Should be familiar with Local language.
• Travel Required- 80%

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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