Area of professional exposure (functional/technical skills) :
• Candidate must be able to communicate effectively at a business level in English.
• Flexibility to work in different shift hours to meet the business requirement.
• Positive approach in providing excellent customer service and taking accountability for resolving or escalating customer queries as required.
• Confident in meeting deadlines with minimal supervision, whilst maintaining high level of quality and efficiency.
Functional Skills
• Experience in handling multiple SLAs and good conceptual understanding of the business.
• Willingness to learn new skills and put into practice, developed through on the job trainings.