Event Operations Lead

Location
Melbourne VIC
 
Benefits
Pulled from the full job description
On-the-job training
Onsite gym
On-site parking
 
Full job description
At Tennis Australia, we’re creating a more playful world through tennis – for everyone. From grassroots to Grand Slams, tennis brings people together, inspires communities, and builds champions on and off the court.

We’re a team of imaginative and passionate people who believe in the power of sport to make a difference.
Want your chance to make a mark on a world-class, record-breaking event? We are hiring for a Event Operations Lead to join our team to deliver the Australian Open 2026. This is a full-time fixed-term contract from September 2025 to February 2026.
As these are seasonal roles, we require full availability and flexibility across the summer months, December – February. If you're ready to help us serve up real impact, we’d love to hear from you.
We’re committed to reflecting the communities we work and play in. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQI+ individuals, people with disability, and people from culturally diverse backgrounds.

About the role
The Event Operations Lead, Patron Operations plays a key role in delivering a world-class experience at the Australian Open, managing the Customer Experience (CX) team, one of the largest event workforces at the AO.
In this role you will:
Lead the planning and delivery of Patron Operations, aligning services with accessibility and crowd management plans
Manage the Customer Experience (CX) team, including recruitment, onboarding, training and event-time leadership
Coordinate operational comms, staffing, and act as an escalation point during the tournament
Design and deliver CX team training and leadership development programs
Track performance, monitor KPIs and budgets, and contribute to post-event reporting

About you
To be successful in this role you will:
Experience managing large customer-facing teams in fast-paced environments
Strong project skills, including budgeting, reporting and use of MS Office tools
Confident written and verbal communication, with the ability to motivate teams
A calm, solution-focused approach under pressure
A collaborative and professional style, with initiative and pride in delivery
Preparedness to be flexible in regard to working hours and arrangements relating to work associated with Tennis Australia
If you have some of but not all relevant skills for this role, please still apply as we will also be recruiting coordinators in the Patron Operations team focused on Signage, Logistics and Rostering

What’s to love?
Career development with a range of formal education and on the job training opportunities
Tickets to the Australian Open
Monthly health wellbeing activities with access to CorePlus Pilates
Onsite gym, tennis facilities free onsite car parking
A range of discounts from our sponsorship partners

To Apply
If you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered. Hold (or be willing to obtain) a current Police Check and Working with Children Check.
If you need assistance or adjustments to fully participate in the application process, please contact
recruit@Tennis.com.au
.

We will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.
Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.

We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.

Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.
We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on
LinkedIn
to stay up to date on the latest news and opportunities.
  Read more