Manager, Student Basic Needs

Description
Definition

Under administrative direction, manages the operations and activities of the basic needs program, including services for students facing food, housing, transportation, and other types of insecurities; collaborates with governmental agencies, civic and nonprofit organizations, area businesses, and other community partners to develop basic needs resources, programs, and services; oversees the food pantry program and coordinates partnerships with regional food bank services; and performs other related duties as assigned.

Supervision

Works under the direct supervision of the Dean, Student Affairs.

Supervises classified staff, temporary, and/or student employees, and may provide work direction to contractors, and/or volunteers.


This position is open until filled. First review of applications will take place on August 29, 2025.
Applications received after the first review date may or may not be advanced in the process for further consideration.

Examples of Duties
The following duties and responsibilities are typical of those performed by employees in this classification.

Manages the operations and activities of basic needs program, which includes services for students facing food, housing, transportation, and/or other types of insecurities.
Collaborates with governmental agencies, civic and nonprofit organizations, area businesses, and other community partners to develop basic needs resources, programs, and services.
Oversees the food pantry program and coordinates partnerships with regional food bank services.
Assists with the development, implementation, and establishment policies, processes, and procedures for applicable area(s); monitors and evaluates program, operational, departmental, and/or service quality; may recommend, develop, and implement quality improvement assessment tools and/or methods with administration and/or regulatory agencies.
Assists in the development and implementation of short- and long-term strategies and plans, including the program review process.
Recommends, monitors, and/or administers budgets for assigned areas which may include grants and special program budgets; oversees and administers budget allocations and procurements for all assigned funds as appropriate; analyzes and reviews budgetary and financial data.
Handles and resolves conflicts and issues and reports complaints as appropriate.
Promotes diversity, equity, inclusion, cultural competency, and a positive work and academic environment.
Coordinates and oversees the implementation and modification of technology.
Supervises department employees; assigns and monitors employee’s work and evaluates employee performance; trains employees; participates in employee selection.
Monitors and reviews programs and/or operations for legal compliance.
Analyzes and interprets data; prepares, reviews, and/or approves documents and reports.
May direct and/or conduct surveys and special studies; may maintain statistics.
May participate and/or chair campus committees and task forces.
Performs other related duties as assigned.
Minimum Qualifications
The education, training and experience qualifications are considered likely to provide the required knowledge and abilities to perform the above essential duties.

Education and Experience:

Bachelor’s degree from an accredited college or university.

Three (3) years of program administration experience including at least two (2) years coordinating student services programs and one (1) year of supervisory experience.

Licenses/Certificates/Other Requirements

None.
Knowledge of:

Operations, services, and activities for student basic needs programs.
Instructional and student services programs and processes.
Principles and practices of public outreach and relations.
Management principles and practices.
Current and emerging technologies that support the applicable area(s).
Principles and practices of supervision.
Applicable laws, regulations, standards, and/or requirements.
Methods of prioritizing, planning, and organizing work.
Principles and practices of budget administration.
Principles of data research, collection, organization, interpretation, and reporting.
General accounting and bookkeeping principles.
Principles and practices of business communication and writing.
Principles of knowledge management.
Presentation techniques.
Standard office practices or procedures.
Standard office software and modern office equipment.
Principles and practices of customer service.
Interpersonal relations management.

Ability to:

Manage and implement operations, activities, and services of a student basic needs program.
Oversee the development of policies and procedures of a student basic needs program.
Develop and implement goals with identifiable outcomes and assist with development of strategic plans, as needed.
Identify and implement appropriate technology and resources.
Research, develop, apply, explain, and/or ensure the compliance of applicable laws, regulations, policies and/or procedures.
Identify needs, analyze problems, and provide recommendations and/or alternative solutions.
Manage and prioritize work, projects and/or programs within established deadlines
Prepare, manage, monitor, oversee, and/or administer budgets.
Supervise, train, and evaluate the work of assigned employees.
Stay abreast of information, trends, and theories applicable to areas of assignment.
Analyze data and compile and present narrative and statistical reports.
Prepare and review reports, correspondence, and other documents using multiple business formats.
Manage the maintenance of records.
Prepare and deliver presentations.
Utilize standard office software and equipment.
Maintain confidentiality of sensitive and/or protected information.
Provide customer service with a high level of sensitivity, tact and patience.
Communicate effectively, both orally and in writing.
Establish and maintain cooperative and effective working relationships with all employees and others encountered in the course of work.
Demonstrate a sensitivity to, and understanding of, the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds of community college students.

PHYSICAL AND MENTAL STANDARDS:

The following physical and mental standards are identified as necessary to perform the essential duties and responsibilities. However, reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the position.

Mobility: frequent walking and sitting for long periods; occasional kneeling, crouching, pushing, pulling, and standing; frequent reaching above and below desk level.
Dexterity: frequent fine manipulation sufficient to operate a computer keyboard; frequent grasping to handle individual papers, write and take notes, and feel individual objects.
Lifting/Carrying: frequent lifting/carrying of papers, files, equipment, and materials weighing up to 10 pounds; occasional lifting up to 25 pounds.
Visual Requirements: frequent use of vision sufficient to read files, documents, and computer screens, and do close-up work.
Hearing/Talking: frequent hearing and speaking in person and on the telephone.
Emotional/Psychological Factors: frequent contact with others, including public contact; frequent deadlines and time-limited assignments.
ENVIRONMENTAL CONDITIONS:

Work is typically performed in an indoor office or similar setting.

Additional Information
Salary

M36
Starting salary: Step 1 $8,377 to Step 6 $10,690 per month, based on training and experience.
Salary range: Step 1 $8,377 to Step 11 $14,031 per month (including longevity steps).

For more information, please refer to the Management Salary Schedule

Application Process
This position requires the following documents to be attached to your online application in order to be considered:
Current resume/curriculum vitae (not to exceed five pages)
Letter of interest that addresses minimum and desirable qualifications (not to exceed five pages)
Scanned copy of diploma or transcripts indicating conferral date. Unofficial transcripts will be accepted only during the application process. Official transcripts are required upon offer of employment. Foreign transcripts and degrees require official certification of equivalency to U.S. transcripts and degrees by a certified U.S. review service at the time of application.
List of three (3) professional references. Please provide names, telephone numbers, and e-mail address for each reference.
Applications will be accepted until the position is filled. However, to ensure full consideration, applications and any required attachments must be submitted by August 29, 2025. Applications with incomplete information (i.e. statements such as 'see resume') or missing required documents will not be considered.

The College will hold interviews in late August early September.

Travel Reimbursement
Contingent on funding and eligibility, successful candidates selected for a face-to-face interview may be eligible to request partial reimbursement of travel expenses. Please contact the office of Human Resources for more information.

Position Funding
This position is offered contingent upon funding. GCCD reserves the right to extend, withdraw, and/or reopen this position at any time. Additional openings, for the same position, which become available prior to the end of the hiring process may be filled by qualified applicants that applied to this job announcement.

Commitment to Diversity and Equal Employment Opportunity Employer
GCCD is committed to employing administrators, faculty, and staff members who are dedicated to student success. GCCD recognizes that diversity in the academic environment fosters cultural awareness, promotes mutual understanding and respect, and provides suitable role models for all students.

GCCD is committed to hiring processes that support equal opportunity, diversity, and provide equitable consideration for all candidates as required in federal and state law. To find out more about GCCD, please visit our website at glendale.edu.

Accommodations
If accommodations are needed for the application process in compliance with the Americans with Disabilities Act, please contact the Office of Human Resources.

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