Emergency Department Admin Officer

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Full job description
Role title: Emergency Department Administration Officer

Role type: Permanent full time

Role grade: Administration officer level 3 Year 1/2

Department and location: Emergency Department Administration, St Vincent’s Hospital, Darlinghurst

Salary: $68,338.78 - $70,468.73+ super

Better and fairer care. Always.
We are St Vincent’s Health Australia, Australia’s largest not-for-profit provider of health and aged care services.
Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.
About the role
As an integral member of our Emergency Department (ED) administrative team, you will play a vital role in supporting patients, staff, and the wider health care team. Your key responsibilities will include:

Patient Interviewing Data Management: Interview patients upon arrival to gather essential demographic and financial information, and ensure all data is accurately recorded both manually and electronically in SVHS CIAPAS and ATS systems.

Movement Status Tracking: Reconcile and update patient movement throughout the ED and Emergency Medical Unit (EMU), maintaining up-to-date location records to support efficient care delivery.

Exceptional Patient Interaction: Deliver excellent customer service by providing compassionate, clear, and respectful support to all patients, visitors, and callers with the hallmark of St. Vincent’s care.

Financial Documentation Billing: Confirm patients’ financial election preferences at the bedside, process payments for “ED Only” cases, and ensure accurate compensable status for all ED presentations.

Administration Operational Support: Maintain accurate patient records, manage the safe and its contents, perform designated “Acute Area Officer” duties, and escalate urgent matters through the appropriate channels as needed.

About you
To thrive in this role, you’ll bring a professional, calm, and compassionate approach to every shift. As our ideal administration officer level 3, you will have:

flexibility resilience: A willingness to work across a rotating 24-hour roster, including nights, weekends, and public holidays, with a calm and adaptable mindset.

strong communication skills: Clear, confident verbal and written communication abilities to effectively liaise with patients, families, and clinical staff.

attention to detail accuracy: A meticulous approach to data entry, patient information, and documentation to ensure high standards in a fast-paced environment.

teamwork independence: Proven ability to work collaboratively within a busy team and independently manage your responsibilities under pressure.

tech-savvy organised: High level of computer literacy, particularly with Microsoft Office, and experience juggling multiple priorities while staying organised and focused.

Why work at St Vincent’s?

Join us on our mission to provide care to all, including the most at-risk people in our community

Discounted access to many gyms for you and your family with Fitness Passport

Access to discounted private health insurance with Medibank

Access to a government salary sacrifice program. Make a proportion of your salary tax-free

Committed to financial support for educational development, scholarship programs, paid study leave

About the hospital
In this role you will be based at St Vincent’s hospital, Darlinghurst.

A busy inner-city hospital in a beautiful location

Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches

A place of expert clinical care for at-risk people

Closely partnered with universities affiliated research institutes, many of which are located on-campus

Centres of excellence include heart lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug alcohol services, and correctional health

Sponsorship / work rights for Australia
Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role.
Pre-employment checks
Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations.
Equal opportunity
We celebrate diversity inclusion and are committed to equal employment opportunity for everyone.
How to apply
The closing date for applications is 24 June 2025.
Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the requirements listed in the About You section here.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
Respectfully, this role is not open to recruitment agencies.
For more information, and to apply please click here
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