Education Operations Specialist

Job description
About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler.

We built the Zscaler architecture from the ground up as a platform that could extend to new features and services. Our Product Management team takes hold of this massive opportunity to deliver our customers a growing portfolio of never-before-seen capabilities in threat prevention, visibility, scalability, and business enablement. Our product managers are champions of innovation with a shared vision for Zscaler and the limitless possibilities of cloud security. Join us to make your mark on the planning and product roadmap at the forefront of the world's cloud security leader.

Responsibilities

We're looking for an experienced Education Operations Specialist with analytics experience to join our Platform Training and Certification Operations team. You will support several cross-functional teams within Zscaler, such as the Partner Technical Enablement Team, Demo Labs Team, and other partners. Reporting to the Manager, Platform Training Operations, you'll be responsible for:
• Operate as part of the global platform training and certification team and contribute to the tier-1 support of the partner academy program and our demo platform, requiring adaptable hours.
• Diligently analyze data to answer important questions for stakeholders or yourself, with an eye on what drives business performance, and investigate and communicate which areas need improvement in efficiency and productivity
• Help with and create rich interactive visualizations through data interpretation and analysis, with reporting components from multiple data sources
• Provide critical operations support for Technical Management, Business Development, Training, and Curriculum Development responsibilities.
• Help with the developmental operations processes and maintenance for our initiatives to drive growth, certifications, and contribute to an expanded operations role
• Support the Partner Technical Enablement and Demos Labs team by:
• Handling external partner internal stakeholder tickets
• Creating important technical enablement partnerships for the business
• Tracking and running reports of all team projects

What We're Looking for (Minimum Qualifications)
• 3+ years of experience mining data as a data analyst with Bachelor's Degree in business, information technology, or similar
• Proficient in SQL with a capacity to quickly master other analytics tools
• Excellent collaborative skills, coupled with a readiness to adapt, efficient task management, quick adjustments to change and a focus on details.
• Experience with project management
• Focused on delivering strategic solutions, coordinating with teams to improve processes in a scaling environment.
• Flexible to work during US and EMEA time zones

What Will Make You Stand Out (Preferred Qualifications)
• Proficiency with business productivity tools like GSuite, Asana, Tableau, Jira, Confluence, ServiceNow, and Salesforce.
• Experience managing Asana or other work management platforms.
• Experience with Salesforce data, Snowflake, database , model design and segmentation techniques

At Zscaler, we believe that diversity drives innovation, productivity, and success. We are looking for individuals from all backgrounds and identities to join our team and contribute to our mission to make doing business seamless and secure. We are guided by these principles as we create a representative and impactful team, and a culture where everyone belongs. For more information on our commitments to Diversity, Equity, Inclusion, and Belonging, visit the Corporate Responsibility page of our website.

Benefits

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is proud to be an equal opportunity and affirmative action employer. We celebrate diversity and are committed to creating an inclusive environment for all of our employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status or any other characteristics protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here .

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. Read more