Digital Operations Assistant

Location
Sydney NSW•Hybrid work
 
Full job description
At HelloFresh, we want to change the way people eat forever by offering our customers high-quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now, we are a global food solutions group and the world's leading meal kit company, active in 18 countries across 3 continents. So, how did we do it? Our weekly boxes full of exciting recipes and fresh ingredients have blossomed into a community of customers looking for delicious, healthy, and sustainable options. The HelloFresh Group now includes our core brand, HelloFresh, as well as: Green Chef, EveryPlate, Chefs Plate, Factor_, and Youfoodz.
As the Digital Operations Assistant you will support the delivery of accurate and engaging digital recipe content by uploading recipes and product SKUs, conducting weekly website audits and assisting with troubleshooting. You will manage and ensure recipe image quality and accuracy by identifying errors or substitutions and requesting updates where needed. This role supports maintaining the quality and consistency of the HelloFresh digital menu, ensuring a smooth and appealing customer experience.

This role is based in Chippendale, Sydney and is reporting to the Senior Digital Operations Manager.

You will…

Ensure accuracy and consistency of digital recipes and product listings by uploading content to CCM (website content manager) in line with deadlines and brand guidelines.
Maintain a high-quality customer experience by auditing live menu content weekly, identifying and resolving errors in imagery, copy and product details.
Support smooth menu activations by troubleshooting website and CMS-related issues in collaboration with tech and support teams.
Improve operational efficiency by creating and maintaining up-to-date SOPs for digital content workflows and recipe management.
Contribute to cross-functional projects by liaising with Culinary, Product, Editorial and Studio teams to implement content updates and product changes.
Ensure visual accuracy by checking recipe imagery against style guidelines and recipe content.
Assist in delivering a consistent digital menu experience by coordinating content and menu updates across to HelloConnect and other internal systems.
You have…

Completed or are in your final year of degree a in: Business, Digital Media, Communications, Food Studies, or a related field
Excellent verbal and written communication - whether you’re writing an email, status update, or customer copy
A genuine interest in digital operations, product content, e-commerce or digital tools
Exposure working in a structured, fast-paced team environment either through an internship, a part-time role, or university projects
Experience working with or following style guides (preferred, but not essential)
You are…

Highly organised with supreme attention to detail when reviewing content, formatting, or copy - you’ll triple check and cross reference every detail to ensure complete accuracy
A self-starter and truly proactive problem solver, who works relentlessly to execute all steps needed until the problem is resolved
Confident using tools such as G Suite, Excel/Google Sheets, CMS platforms, or ticketing tools (bonus points for JIRA and Slack)
Passionate about food and cooking
What you’ll get in return…

The chance to have a significant impact in a leading global food technology company
Flexible working arrangements
Egoless environment, constant learning with room for personal growth
Free access to Headspace
HelloFresh Academies - internal learning development
A diverse and vibrant international environment, with offices in 18 countries
Company discount - 70% off HelloFresh 40% off Youfoodz
Start Date: Immediately available - Can wait a notice period

Duration: Permanent full time role. You must have the right to work full-time in Australia

Location: Chippendale Head Office - hybrid working environment

Salary: Competitive salary employee benefits


About HelloFresh

We believe that sharing a meal brings people of all identities, backgrounds, and cultures together. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to deliver on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action - from developing new recipes to constantly improving our process of getting dinner to our customers’ homes. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

At HelloFresh, we embrace diversity and inclusion. We are an equal-opportunity employer and do not discriminate on the basis of an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. As part of the Company’s commitment to equal employment opportunity, we provide reasonable accommodations, up to the point of undue hardship, to candidates at any stage, including to individuals with disabilities.

We want to adapt our processes and create a safe space that welcomes everyone so please let us know how we can accommodate our process. In case you have any accessibility requirements you can share that with us in the application form.

To learn more about what it's like working inside HelloFresh, follow us on Instagram and LinkedIn.

HelloFresh is committed to the principles of equal employment opportunity and providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process, please reach out to us at:
Europe: EUaccommodations@hellofresh.com.
APAC: APACaccommodations@hellofresh.com
United States: USCandidateAccommodations@hellofresh.com
Canada: CAaccommodations@hellofresh.com
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