Desktop Technical Support |India| | Analyst|1

India IT User Support
Coordinates and administers access to computer and network resources; ensures sound security access controls.

Key Responsibilities and Duties
• Maintaining systems and access control lists to protect data from unauthorized users; identifying, reporting, and resolving common security violations.
• Maintaining and distributing documentation and information on security-related practices through functioning as a team.
• Providing technical support and troubleshooting when security or access problems occur.
• Monitoring all procedures and audit logs to ensure that security is being maintained on all network devices.
Educational Requirements
• University (Degree) Preferred
Work Experience
• No Experience Required
Physical Requirements
• Physical Requirements: Sedentary Work

Career Level
5IC

500087 - IT User Support India – Analyst

Job Profile Summary: The IT User Support Specialist is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes troubleshooting, fault rectification and problem escalation.

Job Description: IT User Support India – Analyst

The IT User Support Specialist is responsible for providing day-to-day technical support to

employees for a range of hardware and software related systems. Under limited supervision, this job responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation.

Key Responsibilities and Duties:
• Provide a high level of customer service while working in a dynamic complex environment under limited supervision and direction. Provide second level end-user PC support for staffed locations and remote offices.
• Perform configuration/installation and troubleshooting of PC hardware including laptops, VDI, desktops, tablets/iPads, printers, messaging, and mobile devices.
• Install, configure, and troubleshoot Windows operating systems, MacOS, Microsoft Office Suite other applications.
• Provide incident problem summaries, status reports, and project status as required
• Comply with and support ITIL change-incident-problem-asset management processes and work instructions
• Coordinate with 3rd tier teams to ensure timely resolution of complex end user technology issues and incidents to ensure meeting agreed upon service levels
• Maintain highly accurate IT hardware asset inventory records
• Provide end user training and knowledge documentation
• Deploy, support procurement, and collect desktop equipment from end users

Educational Requirements:
• University (Degree) Preferred

Work Experience
• 3 – 5 years of Experience

Physical Requirements
• Physical Requirements: Heavy Work

Career Level
• 5IC

Working Hours

Mandatory to work from office 5 days a week.

+ hours a day (Between +am to 10 pm)

Related Skills

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Company Overview

TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.

Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.

We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

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