Delivery Lead

Delivery Lead
Bangalore/ Gurgaon, India

The Delivery Lead co-owns end-to-end delivery of business solutions for the scope of the Delivery Team with Transformation Change Delivery (TCD) Delivery Lead; Understands the strategy, needs and challenges of the business partners s/he supports as well as the end-to-end processes for those businesses. Oversees all applications supporting that customer group to ensure service levels are received and system changes are delivered to expectation. Accountable for the design, delivery, and support of solution.

DISCOVER your opportunity

What will your essential responsibilities include?

· Establish the scope of services, service levels, and key processes required to deliver application services within the application portfolio.

· Produce and maintain the roadmap of change associated to application group.

· Align team to high-level organization goals and objectives.

· Manage and report on budget and resource allocation and utilization.

· Monitor supplier performance reports and address concerns.

· Review and approve contracts for a predetermined level of authority.

· Assist procurement to manage vendor relations and maintaining vendor accountability.

· Oversee Continuous Service Improvement initiatives to ensure continuously improving processes and capabilities.

· Interface with internal and external auditors.

· Support resolution of escalated risks and issues as a part of service delivery.

· Develop and maintain relationships with key stakeholders and suppliers.

· Produce high-level estimates as needed.

· May participate as a member of a Major Incident Team.

· Manage threats to application assets.

· Protect and maintain AXA XL’s Intellectual Property.

· Ensure all processes are documented and maintained.

· Develop change management strategies and approaches and assist business partners with readiness and change implementation.

· Provides audit support for both internal and external assessments; Articulates policies and standards as appropriate and provides all required evidence on a timely basis. Owns the completion of any action plans.

· Ensures the Solution Delivery Center adheres to Information Security policies and standards for secure coding and manages risk acceptances.

· In collaboration with Procurement, manages RFI/RFPs, contract negotiations and delivery of contract terms. Also manages clean termiSolution Delivery Center of contracts with vendors who consistently underperform.

You will report to the Head of Digital Factory – Insurance and Ceded Reinsurance Solutions

SHARE your talent

We’re looking for someone who has these abilities and skills:

Required Skills and Abilities:

· Expert level experience in planning and executing complex, large scale initiatives or operational area.

· Significant leadership experience in insurance and IT.

· Significant experience leading teams on Saleforce applications ideally with Multinational Solutions expertise.

· Budget, supply, and resource management for in scope applications and services.

· Hold suppliers accountable for performance against Service Levels.

· Ensure appropriate SoWs / SLAs exist for all development vendor engagements.

· Measurable improvements in service delivery over time.

· High customer confidence in delivery capability.

· Internal and external audit support.

· Risk identification and mitigation.

· Knowledge Management strategy for process, training and applications.

Desired Skills and Abilities:

· Effective communication skills, particularly on key matters relating to the application grouping to stakeholders.

· Stakeholder management.

· Scaled Agile expertise ideally with SAFe certification or equivalent.

· Proven planning and organization skills, creating own work schedules, prioritizing workload, preparing in advance and setting realistic timescales.

· Adaptable to new/different strategies, programs, technologies, practices, cultures, etc. Comfortable with change, able to easily make transitions.

FIND your future

AXA XL, the PC and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com

Inclusion Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic.

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance and retain the most diverse workforce possible, and create an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.
• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars:
• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see axaxl.com/sustainability. Read more