Data Centre Technician

Dimension Data is a proud member of the NTT Group, a global IT powerhouse headquartered in Japan. As part of NTT, we deliver a wide range of IT services and solutions to clients around the world.

Although the Dimension Data brand was retired in some parts of the world in , it remains well recognized in the Middle East and Africa.

Join us and become part of the NTT family as we continue to provide innovative solutions that help our clients achieve their business objectives

Working at NTT

The role of Data Center Operations Technician is responsible for carrying out a range of services which enable the maintenance of data center equipment and processes including but not limited to technical support and performing system / network installations, configuration, etc.

to ensure optimum operations.

Key Role and Responsibilities :
• Provide technical support by performing system / network installation, configuration and troubleshooting to ensure optimum operations.
• Carry out preventative maintenance of data center equipment and devices.
• Analyze servers and network systems to identify and initiate repair of firmware issues.
• Monitor system processes to ensure smooth operations.
• Maintain and monitor tape rotation logs, security logs for data center access.
• Address customer device configuration including hardware modification, operating system installation, mounting of peripheral devices and cabling needs.
• Responsible for all fiber cabling including installation and testing in addition to troubleshooting connectivity issues with previously deployed copper or fiber cabling.
• Identify and resolve simple server hardware failures to include the replacement of failed hardware components.
• Troubleshoot operating systems storage issues such as disk management and other technologies.
• Monitor the day-to-day performance of servers, maintaining an optimally controlled environment for servers, and troubleshooting network and server problems.
• Protect company data by preventing the overheating of data center components.
• Runn hardware diagnostics and replacing failing parts in a timely manner.
• Monitor all network processes to ensure the smooth flow of data across the network.
• Document processes and keeping event logs.
• Upgrade internal system components, including CPUs, memory, hard drives, and network cables.
• Triage and resolve trouble tickets for all devices.
• Evaluate heating and cooling systems to ensure they are operational and can meet equipment temperature conditions.

Knowledge, skills and attributes :
• Demonstrate high levels of passion and enthusiasm when providing support to all customers and co-workers
• Communicate effectively and concisely with relevant stakeholders
• Conversant with building, repairing and upgrading required hardware components
• Possess good knowledge of customer ticketing software and internal ticketing system to provide proper customer service
• Possess sound knowledge of operating systems, networking, security, and storage technologies
• Proficiency with productivity software
• Skilled in conducting tests to identify and fix faults in a computer / network system

Academic Qualifications and Certifications :
• High School diploma
• Relevant vendor certifications, e.g., CCNA Data Center or CCNP (Data Center) or JNCIP (Data Center), etc.

Experience required :
• Linux / Unix administration and server hardware troubleshooting experience
• Experience with monitoring tools will be an added advantage
• Some networking hardware experience including copper and optical fiber cabling, switches, and routers
• Some experience in the field of computer networking

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