Customer Support Executive

What you’ll be doing?

Your role as a customer support executive is to interact with a customer and immediately get

the context of their problem. You should have sound knowledge of the product/service which

will help to provide a solution to the customer right away. Escalate customers’ issue which is

beyond the immediate scope to the internal team(s) member and follow up regularly for

latest updates on the progress

You will be responsible or:

● Online support and training to the customers

● Take ownership of customer issues

● Troubleshoot problems and see them through to resolution

● Escalate unresolved issues to the appropriate internal teams

● Collect prompt and accurate feedback from customers

● Document knowledge in the form of solution articles

● Master the use of a helpdesk software

What skills experience you’ll bring to us:

● Good communication and listening skills

● Competent technical knowledge

● Ability to multitask

● Attention to detail

● Ability to honour deadlines

● A proactive approach to support

● Full-Time employment

● Day Shift, 6 days a week

● You may work from an office, or office at home.

● Ready to travel local/outstation within the territory (15 days a month)

Qualification Experience:

● A bachelor’s degree in commerce or science (B.Com / BBC / BCA / MCA)

● Minimum 2 years of relevant experience as customer support executive.

● Good in Computers and Internet Applications.

● Basic Knowledge of Windows, Office, Networking, Antivirus, TeamViewer

● Added advantage: Tally, MS Office, SQL, Any Programing Language

● Super added advantage: Hardware and Networking Knowledge (Certification from

A+, N+, CCNA, MCSC, Oracle)

● CA Fresher, CA Interns, Cost Accountants, Process-oriented professionals, Data
• Entry Operators, Accountants can also apply Read more