JOB DECSRIPTION: Inbound Outbound Call Management
Monitoring Analysis
Live Chat Support over Hangouts, WhatsApp, Skype with Clients
Managing customer problem with sensitivity. Providing timely resolution for the reported issue.
Reporting Documentation
Internal External Coordination
KEY RESPONSIBILITY AREAS:
Customer Relationship
Monitoring Analysis
Chat Communication
Trouble Ticketing Management
Reporting Documentation
Coordination and Interaction
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