Customer Success Person

As our customer success person, you will be at the heart of our operations, ensuring that our customers and prospective advertisers are well taken care of. This is a remote role with semi-flexible hours. We occasionally have team events, planning, training, or other sessions together, so you would need to be Auckland-based. Attending our daily Zoom team meetings is a must.

Key responsibilities:

Customer support - Assist customers in understanding, trialling, and booking our services, primarily through email and occasional video conferences.
Customer liaison - Work closely with customers on the day-to-day placement of content, ensuring seamless collaboration.
Quality assurance - Maintain high customer service standards and satisfaction by responding promptly to emails and never losing focus on customer needs.
Customer meetings - Conduct quarterly business reviews via video conference, persuading customers of the success of their campaigns and securing renewals.
Collaboration with developers - Work with our tech team to automate customer journeys, services, and success reporting.
Content creation - Craft outstanding email templates that our team and systems use to delight our customers. Read more