Member Engagement Executive

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We are seeking a dynamic and proactive Member Engagement Executive to enhance member participation, satisfaction, and retention. This role involves supporting engagement strategies, fostering relationships, and ensuring a positive experience for all members. The ideal candidate will have strong communication skills, an ability to build rapport, and a passion for community-building.

The Job

Support in implementing engagement initiatives to increase member and affiliate participation
Serve as the primary point of contact for members, addressing inquiries and feedback
Support in organising events, meetings, and networking opportunities to foster community and involvement
Track and analyse engagement metrics to assess effectiveness and suggest improvements
Collaborate with brand and marketing teams to create engaging content for members
Identify new ways to enhance member value and satisfaction
Stay informed on industry trends to continuously improve engagement strategies.
The Person

Experience in Communications, Marketing, Business, or a related field
Experience in member engagement, community management, customer service, or event planning
Strong interpersonal and relationship-building skills
Excellent written and verbal communication
Proficiency in CRM systems, email marketing, and social media platforms
Highly organized with attention to detail and problem-solving abilities
Ability to work independently and collaboratively in a team environment.
We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here https://www.accaglobal.com/uk/en/about-us/work-for-us.html.

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