Verified Job
Customer Support / TeleCaller
Customer Services Officer
Customer Support / TeleCaller
#748841
Remote / WFH
New Zealand Couriers
Job Description
We have a fantastic opportunity for the right candidate to join New Zealand's leading freight company in Customer Services
What we look for in a Customer Services Officer:
Taking inbound calls, answering email queries in support of our customers, your ability to communicate and connect to people will see you achieve exceptional customer service. You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.
Key responsibilities include:
Process customer queries, via phone, email and face-to-face queries
Adhering to company national standards of service excellence at all times
Data entry and processing of misdirected/undeliverable freight
Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc.
This role is permanent full-time position (40hrs a week) and full training will be provided
Hours can vary from 8.30am - 5.30pm Mon - Fri, 8am – 10.30am Sat
Key attributes
Results-driven with natural problem-solving skills
Understanding that complaints are opportunities to build better customer experiences
A high level of accuracy and attention to detail
Excellent data entry skills and experienced with Microsoft Office
People-person; great listening skills; can build rapport with customers and colleagues
Applications to:
Simone Holleman
Customer Service & Administration Supervisor
New Zealand Couriers
New Plymouth
simone.holleman@nzcouriers.co.nz
Show less
What we look for in a Customer Services Officer:
Taking inbound calls, answering email queries in support of our customers, your ability to communicate and connect to people will see you achieve exceptional customer service. You will be capable of remaining calm under pressure, and confident in handling customer queries with your solutions-focused approach. With your willingness to collaborate with other employees and contractors, you will be the perfect addition to our Customer Services team.
Key responsibilities include:
Process customer queries, via phone, email and face-to-face queries
Adhering to company national standards of service excellence at all times
Data entry and processing of misdirected/undeliverable freight
Assisting in operational and admin duties like freight-sorting, scanning, reporting, etc.
This role is permanent full-time position (40hrs a week) and full training will be provided
Hours can vary from 8.30am - 5.30pm Mon - Fri, 8am – 10.30am Sat
Key attributes
Results-driven with natural problem-solving skills
Understanding that complaints are opportunities to build better customer experiences
A high level of accuracy and attention to detail
Excellent data entry skills and experienced with Microsoft Office
People-person; great listening skills; can build rapport with customers and colleagues
Applications to:
Simone Holleman
Customer Service & Administration Supervisor
New Zealand Couriers
New Plymouth
simone.holleman@nzcouriers.co.nz
Show less
