Verified Job
Customer Support / TeleCaller
Customer Relations Manager
Customer Support / TeleCaller
#800532
Remote / WFH
City One
Job Description
Company Description City One is a real estate developer with 18 years of experience, over 18 projects completed, and more than 2.4 million square feet delivered to around 2,200 families. The company is focused on reshaping the Pune skyline through innovative, future-ready developments. City One aims to bridge the gap between present-day needs and tomorrow’s aspirations by creating distinctive residential and commercial spaces. Team members have the opportunity to contribute to transformative projects that impact the city’s landscape while supporting a growing base of satisfied customers.
Role Description The Customer Relations Manager is a full-time, on-site role based in Pune City. This role is responsible for managing customer interactions throughout the buyer journey, including handling inquiries, guiding customers through project details, addressing concerns, and ensuring timely responses. The Manager will coordinate with sales, marketing, and project teams to resolve issues, oversee documentation and post-sale support, and maintain accurate records of customer communications. Daily activities include conducting follow-ups, organizing customer meetings and site visits, collecting feedback, and implementing improvements to enhance customer satisfaction and retention.
Experience 12 Years
Qualifications
Strong customer service and relationship management skills, with the ability to build trust and maintain long-term client partnerships.
Excellent communication and interpersonal skills, including clear verbal and written communication in English; proficiency in local languages is an advantage.
Organizational and coordination abilities, including managing multiple customer cases, follow-ups, and documentation with attention to detail.
Problem-solving and conflict-resolution skills, with a proactive approach to addressing customer concerns and improving processes.
Basic understanding of real estate sales cycles, project timelines, and customer expectations in the housing and commercial property markets.
Comfort with CRM tools, spreadsheets, and office productivity software for tracking customer interactions and preparing reports.
Ability to work collaboratively with cross-functional teams and maintain a professional, service-oriented mindset in office.
Relevant bachelor’s degree (e.g., Business, Management, Marketing, or related field) or equivalent qualified experience in customer-facing roles.
Prior experience in real estate is mandatory.
Role Description The Customer Relations Manager is a full-time, on-site role based in Pune City. This role is responsible for managing customer interactions throughout the buyer journey, including handling inquiries, guiding customers through project details, addressing concerns, and ensuring timely responses. The Manager will coordinate with sales, marketing, and project teams to resolve issues, oversee documentation and post-sale support, and maintain accurate records of customer communications. Daily activities include conducting follow-ups, organizing customer meetings and site visits, collecting feedback, and implementing improvements to enhance customer satisfaction and retention.
Experience 12 Years
Qualifications
Strong customer service and relationship management skills, with the ability to build trust and maintain long-term client partnerships.
Excellent communication and interpersonal skills, including clear verbal and written communication in English; proficiency in local languages is an advantage.
Organizational and coordination abilities, including managing multiple customer cases, follow-ups, and documentation with attention to detail.
Problem-solving and conflict-resolution skills, with a proactive approach to addressing customer concerns and improving processes.
Basic understanding of real estate sales cycles, project timelines, and customer expectations in the housing and commercial property markets.
Comfort with CRM tools, spreadsheets, and office productivity software for tracking customer interactions and preparing reports.
Ability to work collaboratively with cross-functional teams and maintain a professional, service-oriented mindset in office.
Relevant bachelor’s degree (e.g., Business, Management, Marketing, or related field) or equivalent qualified experience in customer-facing roles.
Prior experience in real estate is mandatory.
