Verified Job
Customer Support / TeleCaller
Deputy Manager - Process Excellence (Bpo / KPO Exp Mandatory) (Navi Mumbai)
Customer Support / TeleCaller
#800454
Remote / WFH
Ziphertech
Job Description
Exp on Quality Systems, Tools & Quality Framework. Exp in managing audits from a risk compliance & control standpoint. Exp in Defect Analysis, Continuous improvement, Root cause analysis, Calibration and Corrective / Preventive action plans.
Required Candidate profile
2-3 years in current role as Assistant Manager / Deputy Manager in a call center or backend workplace (Inbound calls, Emails/Chats). Preferred six sigma knowledge (YB/GB trained/Certified) . .
Required Candidate profile
2-3 years in current role as Assistant Manager / Deputy Manager in a call center or backend workplace (Inbound calls, Emails/Chats). Preferred six sigma knowledge (YB/GB trained/Certified) . .
