Verified Job
Manufacturing - Operations
Customer Service Manager- job post LetsTransport Delhi, Delhi
Manufacturing - Operations
#786223
Remote / WFH
LetsTransport Delhi, Delhi
Job Description
Full job description
About Organization
LetsTransport was founded in 2015 by IIT-Kharagpur alumni. It is a series-B funded, last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises. LetsTransport aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. LetsTransport works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan. The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.
Designation – Customer Service Manager
Experience – 4-8 Years
Job Location - Delhi
Job Overview
We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.
Roles & Responsibilities:
Responsible for city client experience coordinate with internal (operation & Sales) and external stake holders (Client POC)
Ensures that customers receive the quickest service possible.
Assists representatives in handling disappointed customers.
Determines a course of action to resolve customer problems.
Trains newly hired customer service representatives.
Requisites / Prerequisites:
Graduates from tier 1/2 engineering / management colleges
3-5 years of experience in B2B Client Servicing
Proven track record of handling escalations
Team handling & monitoring capabilities
Fast learner and ability to adapt quickly to a new environment
Preferred Industries: FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce
About Organization
LetsTransport was founded in 2015 by IIT-Kharagpur alumni. It is a series-B funded, last-mile tech-logistics solution provider for intra-state deliveries based in Bangalore. It offers reliable, affordable, and professional services, structured to serve enterprises. LetsTransport aggregates light commercial vehicles for urban logistics and has onboarded 55,000+ truckers on its platform across 14 cities. LetsTransport works across industry sectors like organized retail, FMCG and e-commerce, distribution and 3PL companies. Some of its clients include Amazon, Flipkart, Bisleri, Vishal Mega Mart, Future Supply Chain, Coca-Cola, Delhivery, and Udaan. The company offers customized logistics solutions for clients, along with other value-added services such as screened drivers, audited and GPS-enabled vehicles, point-to-point billing, status updates, 24x7 service, and greater efficiency, all at transparent and economical pricing.
Designation – Customer Service Manager
Experience – 4-8 Years
Job Location - Delhi
Job Overview
We are looking for candidates with a strong record of owning and executing strategic, cross-functional projects as well as partnering with other teams to drive key process improvement programs.
Roles & Responsibilities:
Responsible for city client experience coordinate with internal (operation & Sales) and external stake holders (Client POC)
Ensures that customers receive the quickest service possible.
Assists representatives in handling disappointed customers.
Determines a course of action to resolve customer problems.
Trains newly hired customer service representatives.
Requisites / Prerequisites:
Graduates from tier 1/2 engineering / management colleges
3-5 years of experience in B2B Client Servicing
Proven track record of handling escalations
Team handling & monitoring capabilities
Fast learner and ability to adapt quickly to a new environment
Preferred Industries: FMCG, Logistics, Hospitality, Mobility, Manufacturing, Retail, Ecommerce
