Customer Service Executive |Pan India

Job Description

Agent needs to handle Queries, Requests and Complaints from customers tactfully, provide Customer service at every interaction, ensuring end to end resolution by taking complete ownership for the customer in every transaction. The goal is to achieve superior customer engagement and ensure a significant improvement in customer experience.

Qualification / Eligibility Criteria: (Pre-Requisite)

Graduate/Undergraduates in any stream

Freshers can apply

Language capabilities English / Hindi / Punjabi / Assamese / Oriya

Required Skills

Customer Centricity - The mindset of "highest value for the customer" always willingness to help, demonstrate ownership, and attention to details

Communication Proficiency - Ability to convey message effectively: Comprehension, Active Listening, Rate Clarity of Speech, Conversational Ability

Ability to understand the customer problem and provide solution or information as per company policies and process

Ability to compose grammatically correct, concise, and accurate paragraphs

Good understanding of etiquette for written communication

Typing Speed required 15 wpm with 85% accuracy

Basic Knowledge of Computer is a must

Flexibility: Agent must be comfortable working in rotational shifts

Working Days: 6 days a week Role: Non Tech Support - Voice / Blended Industry Type: BPO / Call Centre Department: Customer Success, Service Operations

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