Customer Service Executive

About the role: As a Customer Relations Executive at BLive, you will be responsible for driving online sales for our EV Tours. You need to have a good understanding of the tourism industry in Goa have a background in the Hospitality industry.

Your key deliverables are to:

• Driving sales conversion of inbound enquiries on EV tours Hotline and upselling.

• Driving Collaborations partnerships for OTA partners travel agents.

• CRM management

• Customer satisfaction management – Driving positive reviews and handling grievances.

• Influencer marketing

Key Skills:

• Experience in handling OTAs

• Excellent communication skills

• Fluent in English and Hindi

• Problem solving skills

You must have:

• Graduation preferably in Travel and Tourism/ Hospitality.

• 2-5 years’ experience in customer relations preferably in from front office or travel agency.

Location : North Goa Read more