Verified Job
Clerical - Administrative
Credit and Collections Administrator - Full-Time!
Clerical - Administrative
#723752
Remote / WFH
Pro Builders
Job Description
Join the Home Team
Who We Are
Pro Builders Supply Ltd. operates Home Hardware locations in Canmore, Cochrane, Airdrie, and Olds, AB, as well as a manufacturing facility in BC, supporting a wide range of consumer and contractor home improvement needs. We pride ourselves on providing top-quality building materials and exceptional customer service to contractors and customers alike. We're Pros at helping Pros!
About the Role
The Credit and Collections Administrator is responsible for the effective oversight of credit approvals and the proactive management of collections, ensuring accuracy, appropriate credit limits, and disciplined follow-up on outstanding accounts. This role requires a high level of ownership, actively managing risk, securing payment commitments, and driving resolution of issues before they escalate. The position supports the business through strong customer relationships and clear communication.
Credit & Risk Management
• Supervise and approve all credit applications
Investigate creditworthiness using Equifax and trade references
Establish and manage credit limits and payment terms in line with company policy
Partner with General Managers to assess contractor credit based on project scope and financial data
Review financial statements, cash flow, and projections to support decision-making
Ensure financial exposure is minimized while supporting business growth
Collections & Account Management
• Monitor aging reports and communicate account status to General Managers
Place delinquent accounts on credit hold in the system as required
Lead collection efforts on overdue accounts, including direct communication with principals
Build strong relationships with customers while securing payment commitments
Identify creative, solutions-focused approaches to maintain steady cash flow
Proactively resolve issues before escalation
Legal, Compliance & Recovery
• Prepare and manage liens and legal collection documents, ensuring deadlines and requirements are met
Represent the company in recovery processes and legal proceedings
Ensure compliance with applicable legislation (e.g., CCRA, PIPA)
Maintain strict confidentiality of company and customer information
Accounts Receivable Operations
• Coordinate credit-related activities with AR Clerks
Partner with General Managers to ensure consistent execution of credit processes
Drive standardization and efficiency across locations
Oversee system accuracy and integrity within ProfitMaster
Manage setup and termination of staff cash accounts
Business Support & Projects
• Support special projects as assigned by the President
Provide occasional support to broader accounting functions
Contribute to continuous improvement of processes and systems
Qualifications
High school diploma (post-secondary education in accounting, business, or related field is an asset)
5 years of credit and collections experience
Strong knowledge of credit risk, collections strategies, and recovery practices
Experience with legal processes related to collections (liens, court procedures)
Understanding of applicable legislation (CCRA, PIPA, etc.)
Excellent negotiation, problem-solving, and interpersonal skills
Demonstrated ability to build relationships while holding firm on collections
Strong communication skills (written and verbal)
High attention to detail and strong organizational skills
Proficiency in accounting/ERP systems and Microsoft Office
Nice to Have
Certified Credit Professional (CCP) or similar designation
Accounting coursework or designation (CGA, CPA modules, etc.)
Business Administration diploma or related education
Experience supporting general accounting functions (AP, GL, reporting)
Experience in a retail, construction, or building supply environment
Here’s What We Have to Offer
Competitive Wages and Annual Bonus
Group Health Care Benefits; including Extended, Dental, Paramedical
Company RRSP Matching
Employee Store Discount
Training and Education Advancement Opportunities
Great Team Working Environment
Work-Life Balance / Flexibility
Pro Builders is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply Now to Become Part of the Home team!
If you’re a proactive and solutions-focused credit professional who thrives on balancing risk management with relationship building, we’d love to hear from you.
Our recruitment process includes interviews, a series of short assessments, as well as reference and background checks.
We appreciate your interest. Only those selected for an interview will be contacted by our recruitment team.
#HP
Show less
Who We Are
Pro Builders Supply Ltd. operates Home Hardware locations in Canmore, Cochrane, Airdrie, and Olds, AB, as well as a manufacturing facility in BC, supporting a wide range of consumer and contractor home improvement needs. We pride ourselves on providing top-quality building materials and exceptional customer service to contractors and customers alike. We're Pros at helping Pros!
About the Role
The Credit and Collections Administrator is responsible for the effective oversight of credit approvals and the proactive management of collections, ensuring accuracy, appropriate credit limits, and disciplined follow-up on outstanding accounts. This role requires a high level of ownership, actively managing risk, securing payment commitments, and driving resolution of issues before they escalate. The position supports the business through strong customer relationships and clear communication.
Credit & Risk Management
• Supervise and approve all credit applications
Investigate creditworthiness using Equifax and trade references
Establish and manage credit limits and payment terms in line with company policy
Partner with General Managers to assess contractor credit based on project scope and financial data
Review financial statements, cash flow, and projections to support decision-making
Ensure financial exposure is minimized while supporting business growth
Collections & Account Management
• Monitor aging reports and communicate account status to General Managers
Place delinquent accounts on credit hold in the system as required
Lead collection efforts on overdue accounts, including direct communication with principals
Build strong relationships with customers while securing payment commitments
Identify creative, solutions-focused approaches to maintain steady cash flow
Proactively resolve issues before escalation
Legal, Compliance & Recovery
• Prepare and manage liens and legal collection documents, ensuring deadlines and requirements are met
Represent the company in recovery processes and legal proceedings
Ensure compliance with applicable legislation (e.g., CCRA, PIPA)
Maintain strict confidentiality of company and customer information
Accounts Receivable Operations
• Coordinate credit-related activities with AR Clerks
Partner with General Managers to ensure consistent execution of credit processes
Drive standardization and efficiency across locations
Oversee system accuracy and integrity within ProfitMaster
Manage setup and termination of staff cash accounts
Business Support & Projects
• Support special projects as assigned by the President
Provide occasional support to broader accounting functions
Contribute to continuous improvement of processes and systems
Qualifications
High school diploma (post-secondary education in accounting, business, or related field is an asset)
5 years of credit and collections experience
Strong knowledge of credit risk, collections strategies, and recovery practices
Experience with legal processes related to collections (liens, court procedures)
Understanding of applicable legislation (CCRA, PIPA, etc.)
Excellent negotiation, problem-solving, and interpersonal skills
Demonstrated ability to build relationships while holding firm on collections
Strong communication skills (written and verbal)
High attention to detail and strong organizational skills
Proficiency in accounting/ERP systems and Microsoft Office
Nice to Have
Certified Credit Professional (CCP) or similar designation
Accounting coursework or designation (CGA, CPA modules, etc.)
Business Administration diploma or related education
Experience supporting general accounting functions (AP, GL, reporting)
Experience in a retail, construction, or building supply environment
Here’s What We Have to Offer
Competitive Wages and Annual Bonus
Group Health Care Benefits; including Extended, Dental, Paramedical
Company RRSP Matching
Employee Store Discount
Training and Education Advancement Opportunities
Great Team Working Environment
Work-Life Balance / Flexibility
Pro Builders is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Apply Now to Become Part of the Home team!
If you’re a proactive and solutions-focused credit professional who thrives on balancing risk management with relationship building, we’d love to hear from you.
Our recruitment process includes interviews, a series of short assessments, as well as reference and background checks.
We appreciate your interest. Only those selected for an interview will be contacted by our recruitment team.
#HP
Show less
