Convention Services Manager

Full job description
The Convention Services Manager will serve as the primary liaison between hotel operations and clients hosting meetings, conferences, and events. Your work will directly influence the success of group business, guest satisfaction, and overall event execution, helping to drive repeat business and enhance the hotel’s reputation as a premier meetings destination.


HOW YOU’LL SHAPE THE EXPERIENCE FUTURE

Collaborate closely with clients to understand their event objectives and translate them into detailed, executable plans.
Serve as the point of contact from contract turnover through post-event follow-up, ensuring seamless coordination between departments.
Conduct pre-convention meetings and walkthroughs, communicate event details with precision, and respond to last-minute requests with poise and professionalism.
Support the sales team by contributing to the pre-event planning process and offering creative, on-brand solutions that elevate the guest experience.
Proactively identify opportunities for operational improvement, upselling, and guest satisfaction enhancements.
Build strong, lasting relationships with clients to encourage loyalty and future bookings

KEY STRENGTHS FOR SUCCESS

Detail-oriented mindset with exceptional organizational and multitasking abilities
Strong interpersonal and communication skills, both written and verbal
Calm under pressure and solution-oriented when addressing client needs
Collaborative team player who thrives in a fast-paced, dynamic environment
Ability to balance operational logistics with customer service excellence

PROFESSIONAL EXPERIENCE

2+ years of experience in convention services, catering, or event planning in a hotel or hospitality setting
Proven experience managing multiple events and client accounts simultaneously
Familiarity with event management software, hotel property management systems (PMS), and Microsoft Office Suite

ACADEMIC BACKGROUND

Bachelor’s degree in Hospitality Management, Business, Communications, or related field preferred
Equivalent combination of education and experience may be considered

WHAT YOU CAN EXPECT

Generous medical, dental, and vision available first of the month following hire date, includes FSA, HSA, and Dependent Care
Disability Insurance
Life Insurance
Employee Assistance Program
Supplemental benefits
401k matching
Employee discount program
Vacation and Sick Time Read more