Verified Job
Clerical - Administrative
Contracting and Licensing Administration Support
Clerical - Administrative
#723332
Remote / WFH
Sun Life
Job Description
About the role:
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues—experts in their fields—who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients—who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
What you will be doing:
As an Administrative Support Specialist, you will support our Contracting and Licensing team by managing critical administrative processes that ensure regulatory compliance and operational efficiency. You'll work directly with our advisors and internal stakeholders to maintain accurate records and streamline onboarding processes.
What are the day-to-day tasks?
Reassign and manage emails through database inboxes and distribute inquiries to appropriate team members; answer inquiries from National Accounts
Establish advisors in EIM/M2 systems and maintain current advisor records including address updates, terminations, and system error resolution; collaborate with Compliance to ensure advisors are screened accordingly
Ensure all licensing requirements are met at time of onboarding and renewal; ensure privacy and confidentiality guidelines are respected throughout all processes
Run daily and weekly system filters to identify compliance gaps and process errors
What do you need to succeed:
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
Strong organizational and prioritization skills with demonstrated ability to multitask and manage time effectively
Customer service orientation with high degree of focus; ability to work independently and collaboratively while taking accountability
Strong attention to detail with analytical thinking skills and adaptability to changing priorities
Basic knowledge of Microsoft systems
Keyboarding skills
What’s in it for you?
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work® , for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com .
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues—experts in their fields—who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients—who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
What you will be doing:
As an Administrative Support Specialist, you will support our Contracting and Licensing team by managing critical administrative processes that ensure regulatory compliance and operational efficiency. You'll work directly with our advisors and internal stakeholders to maintain accurate records and streamline onboarding processes.
What are the day-to-day tasks?
Reassign and manage emails through database inboxes and distribute inquiries to appropriate team members; answer inquiries from National Accounts
Establish advisors in EIM/M2 systems and maintain current advisor records including address updates, terminations, and system error resolution; collaborate with Compliance to ensure advisors are screened accordingly
Ensure all licensing requirements are met at time of onboarding and renewal; ensure privacy and confidentiality guidelines are respected throughout all processes
Run daily and weekly system filters to identify compliance gaps and process errors
What do you need to succeed:
Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
Strong organizational and prioritization skills with demonstrated ability to multitask and manage time effectively
Customer service orientation with high degree of focus; ability to work independently and collaboratively while taking accountability
Strong attention to detail with analytical thinking skills and adaptability to changing priorities
Basic knowledge of Microsoft systems
Keyboarding skills
What’s in it for you?
Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives.
As a hybrid organization, you and your leader use business and Client needs to choose where you work, at home or in the office.
We’re committed to creating an inclusive and respectful environment. Our goal is to make sure all our employees have the chance to live up to their full potential.
We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work® , for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health.
The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.
Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.
Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com .
We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.
We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.
